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Job Details

Geek Squad Consultation Agent

Company name
Best Buy

Location
Garland, TX, United States

Employment Type
Full-Time

Industry
Retail

Posted on
Aug 10,2019

Valid Through
Nov 23,2019

Apply for this job






Profile

Geek Squad

Geek Squad Consultation Agent

Our Agents are the first point of contact for clients and command the check-in and check-out experience of client devices. They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue. It's the Consultant Agent's mission to ensure no client is ever left unserved or underserved.

Responsibilities include:

Positively engage with the client during the check-in and check-out process

Ask probing questions, listen and record details, and offer an accurate time estimate for next steps

Monitor queues and provide status update to clients

Clearly communicate with team members

Support Geek Squad efforts to protect the world, one device at a time

Basic Qualifications:

Experience actively using and learning about customer electronics

Ability to work successfully as part of a team

Strong ability to prioritize and multi-task in a fast-paced environment

Ability to work a flexible schedule inclusive of holidays, nights and weekends

Company info

Best Buy
Website : http://www.bestbuy.com

Company Profile
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. BestBuy.com is among the top ten retail websites in the United States and we have the number one customer loyalty program of its kind. There are more than 1 billion visitors to our website and 600 million visits to our U.S. stores each year. Our Blue Shirts sales associates and Geek Squad Agents are committed to delivering on our Customer Promise:

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