Job Details

Account Resolution Specialist

Company name
TH Medical

Frisco, TX

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Account Resolution Specialist




As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. Documents all collection activity; maintains and organizes unit and responds to all correpsondence, communication and/or verbal inquiries from all relevant parties. Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.


Others may be assigned.

Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self pay billing revenue cycle and call center.

Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program

Records and maintains complete and accurate documentation of all activity performed on appropriate medium.

Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Effective verbal and interpersonal skills

Essential computer skills on a PC or Mac

Basic knowledge of CPT and ICD-codes

Basic Knowledge of UB-92 and Explanation of Benefits (EOB) interpretation

Understanding HIPAA/ regulations

Basic knowledge of FDCPA

Ability to work with a team setting and be supportive of the team members

Ability to work successfully in a fast paced environment


Include minimum education, technical training, and/or experience required to perform the job.

High School Diploma or equivalent

One or more years call center customer service or collection experience


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work in sitting position, use computer and answer telephone


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Work Environment


Conifer Health Solutions



Account Resolution Specialist



Requisition ID:


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Company info

TH Medical
Website :

Company Profile
At Tenet Healthcare, we’ve had a longstanding commitment to serving our patients, our employees, our physicians and our partners. Today, we’re one of the nation’s leading healthcare services companies, with a comprehensive network that extends from coast to coast:

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