Operations Supervisor

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Operations Supervisor
The candidate manages daily operations for reception, conference center, office services, and facilities functions including daily management of all personnel. Includes setting department procedures, training, maintaining service levels, managing daily department coverage, monitoring performance, monitoring overtime, and resolving operational issues. Conduct daily walk-throughs to ensure staff are engaged and clients’ needs are met. Provides regular staff feedback, especially in accordance with the annual performance review process. Manages relationships with all vendors associated with facilities, office services functions, and meetings and events. Evaluates outside vendors, recommend new vendors, and negotiates competitive pricing. Serves as liaison with building management company and interfaces with them as needed on workspace or building management issues. Works collaboratively with the facilities coordinator to manage furniture inventory, as well as general furniture upkeep and facility maintenance issues. Works collaboratively with key personnel to ensure the appearance of the reception area, conference rooms, conference center restrooms, visiting offices, employee kitchens and shared workspaces are clean and well-maintained at all times. Works with office leadership to plan and execute internal and external Atlanta Office events and meetings. Prepares budgets, researches venue plans and executes events and meetings in coordination with other office leaders. Internal meetings could include but are not limited to client meetings, partner meetings, department meetings, office social events and parties, and firm-sponsored training sessions, as well as external client events. Attends events as necessary including events taking place after regular work hours. Responsible for reviewing and reconciling monthly catering, operations, and conference center supply invoices and has the authority to approve invoices for payment.  Tracks and manages all events and meetings through the event management software system. Arranges event logistics with stakeholders, which is inclusive of room set up, IT support, and catering. Works regularly with other departments to provide high-quality service. Meets with internal stakeholders to discuss and understand meeting requirements. Manages annual ordering and distribution process for usage of all office-wide event and sporting tickets. Serves as liaison with Cristo Rey High School for the Cristo Rey Corporate Work Study Program. Oversees students’ daily work assignments and activities, and provides feedback, as necessary. Manages process for ordering employee and client goodwill gestures, including submitting invoices for payment. Maintains positive relationships with other admin. department staff, support staff and attorneys, and our building management team. Completes additional projects, as assigned.

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