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Job Details

Lead Business Analyst

Company name

Lake Buena Vista, FL

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Lead Business Analyst


Lake Buena Vista


The business analyst role strives to understand business needs, define technology requirements and work on process improvements to maximize delivery and support functions for the infrastructure technology team that supports Disney Cruise Line. This Lead Business Analyst role will partner with application delivery teams to translate system requirements into infrastructure requirements that can use to deliver the infrastructure required for business solutions. Additionally, this role will partner closely with key partners from the technology and business organizations, along with executive leadership to drive Infrastructure and Operations processes and planning coordination for technology supporting Disney Cruise Line.

The Lead Business Analyst will work day-to-day in conjunction with the engineering team that is working to maintain and support complex activities, including software, platform, and configuration for technology at Disney Cruise Line. The overall team ensures 24/7 support and maintenance of systems and infrastructure, including monitoring and maintaining systems and infrastructure as well as participating in day-to-day operations. This role will focus on key process improvements by leveraging business analysis, data analysis and technical writing/reporting skill sets.

Responsibilities :

Align project delivery within the Infrastructure and Operations organization

Facilitate estimation review processes/procedures for partnering projects

Prepare project summaries, valuations and updates

Participate in yearly infrastructure refresh planning efforts and execution

Create and maintain Infrastructure templates

Work with leadership to define and implement process improvements

Participate in the definition of tools, automations, and processes to facilitate systems maintenance and administration

Works with business units to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery, and migration strategies

Uses data and metrics to plan for business unit growth needs, plan upgrades, migrations, and enhanced functionality

Participates in the development of best practices, validation, and adherence

Basic Qualifications :

8 years of related experience in technology or related field

Experience in business analysis techniques, such as information gathering methods, requirements documentation, process modeling and process mapping

Strong communication skills, both written and verbal, targeting audiences at many levels in the organization

High-energy and fast-learner that is flexible in a constantly changing environment

Ability to work either independently or closely with other as the needs of the projects dictate

High attention to detail for process improvement opportunities

Ability to work in a fast-paced environment

Preferred Qualifications :

Previous experience in Cruise Line Industry

Required Education :

Bachelor’s degree in Computer Science, Information Technology, Industrial Engineering, or related field

Preferred Education :

Master’s degree in Computer Science, Information Technology, or related field.

Job ID:



Lake Buena Vista,Florida

Job Posting Company:

Disney Parks & Resorts

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The Walt Disney Company

The Walt Disney Company Jobs

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Company info

Website :

Company Profile
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media.

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