Job Details

Customer Accounts Manager

Company name
Aaron's, Inc.

Location
Reno, NV, United States

Employment Type
Full-Time

Industry
Customer Service, Manager, Retail

Posted on
Jun 27, 2020

Valid Through
Oct 10, 2020

Profile

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron’s Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Rewards

Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:

Paid time off including vacation days, sick days and holidays

Medical, dental & vision insurance

Maternity and Paternity Leave

401(k) plan with company match

Flexible spending accounts

Life insurance

Disability benefits

Stock Purchase Plan

Team Member purchase discounts

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Aaron's is an Equal Opportunity Employer

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