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Area Agency on Aging (AAA) Resource & Referral Outreach Coordinator

https://www.aacog.com/Jobs.aspx?UniqueId=76&CommunityJobs=False&JobID=Area-Agency-on-Aging-AAA-Resource-Referr-463

Fri, 22 Apr 2022 10:01:13 -0600

Area Agency on Aging (AAA) Resource & Referral Outreach Coordinator

(AACOG)

This is a responsible, supervisory position that requires oversight of the day-to-day operations of ADRC staff; Coordination of outreach efforts for the Local Contact Agent and the Housing Navigator as well as AAA Outreach staff to ensure consistent messaging on services provided through the AACOG; Identify potential partners and community resources that may be added to the AAA and ADRC network; Build and facilitate strategic partnerships that align with the AAA and ADRC mission and values; Analyze, develop, maintain, and track reporting data base information related to outcomes, ADRC call volume, outreach efforts, staff expenditures and general business operations.

Coordinates and monitors projects, programs and fiscal compliance; Coordinates day-to-day operations of ADRC, such as staffing level, call center data, ensures staff documents accurate client information into Network of Care (NOC), Mediware (HHSC) database or equivalent; Assigns duties to ADRC staff and other subordinates; Serves as a liaison between the elderly and the resources, services and opportunities that assist them in maintaining their independence; Analyze emerging community needs and develop responsive programming; Work with HHSC and AACOG information technology staff and contractors on the development, maintenance and configuration of computer and database systems, including a call center website, resource database, and client tracking system; Develop and maintain effective working relationships with the private and public sectors that target seniors and people with disabilities; Providing qualitative management by analyzing call center data; Advises and provides recommendations to the manager/s and aging programs director; Performs other job related duties as assigned.

Desired Education/Job Experience:

Bachelor’s Degree and two (2) years of experience in the field of Aging, Social Services, other Human Services, or related field; Two (2) years of full-time Aging, Social Services or experience may be substituted for one (1) year of the required education with the maximum substitution of four (4) years for two (2) years of education; Or any equivalent combination of experience and training which provides the required knowledge, skill and abilities.

Other Qualifications: Experience with automated client database tracking systems and reporting metrics to funding agencies; Experience collaborating with community partners; Experience with government programs and benefits, rules and regulations related to seniors, people with disabilities and their families; Excellent communication, interpersonal and presentation skills; Outstanding analytical and problem-solving abilities; Experience managing resources and personnel to achieve program requirements; Benefits Counselor I certification within 6 months from hire date.

This position is a Pay Grade 13, with a starting annual salary of $42,577.60. This is an exempt position. Open until Filled.

Only electronic online applications will be accepted.

AACOG offers a generous benefits package. These benefits can be reviewed at

http://aacog.com/DocumentCenter/View/50683/ADVANTAGES-of-WORKING-for-AACOG-2022

Apply online at:

www.aacog.com/apply

Equal Opportunity Employer

https://www.aacog.com/Jobs.aspx?UniqueId=76&CommunityJobs=False&JobID=Area-Agency-on-Aging-AAA-Resource-Referr-463/637862220730000000

Company info

Alamo Area Council of Governments (AACOG)
Website : http://www.aacog.com/