Tampas Lowry Park Zoo
Tampa, FL, United States
Hospitality, Customer Service
Park Quality Representative
Maximum scheduled hours are 28 per week. Minimum availability is three days per week with at least one day being a week-end.
This position provides outstanding guest service and assists the operations department in contributing to the mission of the Zoo. Primary responsibilities include cleaning of Zoo grounds and facilities including behind-the-scenes areas, Zoo School areas, and performing trash pickups in Zoo-provided vehicle.
Essential Functions (including but not limited to):
Responsible for cleanliness of Zoo such as restroom cleaning, trash removal, sweeping, general cleaning, and dusting of assigned Zoo facilities and equipment, and ensures that all pathways are clear of trash and litter.
In addition to performing the duties of a Park Services Representative, this position is assigned to various cleaning projects, including designated behind-the-scenes areas such as the Animal Care Campus and the Zoo School facility, and performing trash pickups in a Zoo-provided vehicle. This position may perform designated cleaning and housekeeping projects as assigned.
Provides guests with exceptional customer service as outlined by department guidelines.
Politely and diplomatically enforces policies and procedures concerning both guests and employees.
Responds to internal product requests in a timely manner.
Follows established guidelines to ensure the safety of guests and staff.
Ensures that before a project is considered complete that it has been fully inspected; all equipment, tools, and materials have been secured and put away; all blockades, ropes, and tape have been removed; and the area is completely guest-ready.
All other duties as assigned.
Qualifications and Experience:
A high school or equivalency diploma required.
Cleaning or housekeeping experience is strongly preferred.
Customer service experience preferred.
Effective communication skills—Ability to develop positive relationships with members of all departments.
Ability to complete projects in a reasonable time frame, to the satisfaction of management.
Deal courteously and tactfully with employees, peers, superiors, and the general public.
Knowledge of occupational hazards and appropriate safety precautions.
Quality control: demonstrates thoroughness and monitors own work to ensure quality.
Must have the ability to follow specific instructions.
Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with the public.
Ability to communicate ideas and contribute effectively to the department.
Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold) and stand/walk for extended periods of time.
Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
Manual dexterity sufficient to handle keys, cleaning supplies, tools and equipment.
Sufficient possess auditory visual acuity and communication skills needed for animal and guest general safety practices.
Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed.
Must be able to plan for, work, and staff specials events and exhibits as well as be available for unexpected shifts.
Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting and carrying 30 lbs.
Must have ability to navigate paved as well as rough or uneven pathways.
Equal Opportunity Employer
Tampas Lowry Park Zoo