Lincoln National Corporation
Greensboro, NC, United States
Customer Service, Finance
Alternate Locations: Greensboro, NC (North Carolina)
Relocation assistance is not available for this opportunity.
About The Company
Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.
As a part-time Customer Care Associate, you will be responsible for providing telephone customer service as a primary point of contact for Lincoln Financial producers, policyholders, and authorized third parties, while meeting quality and productivity expectations. You will handle or refer inquires in a professional and efficient, ensuring accuracy and effective follow-through.
This part-time position operates Monday and Tuesday from 11:00am – 5:00pm; and Wednesday thru Friday from 11:00am – 2:00pm.
Answers inbound customer service calls and handles customer inquiries related to basic life insurance policies
Analyzes customer information retrieved from multiple computer systems
Identifies and authenticates callers using established procedures
Enters information into the multiple computer systems based on the customer's inquiry
Refers customer inquiries to other departments via phone or on-line as appropriate to the situation
Provides detailed information related to life insurance policies, coverage, beneficiaries, account balances
Communication and Teamwork
Consults with Senior Customer Care Professional and/or Associate Manager to resolve complex customer inquiries
Excellent telephone speaking voice
Excellent use of English language
Ability to communicate in writing in a clear and professional manner with internal colleagues
Compliance Duties and Quality Standards
Demonstrate dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality and performance standards as well as taking ownership for your actions
Carry out duties in compliance with all state and federal regulations and guidelines
Perform repetitive tasks while maintaining targeted productivity levels, handling times, and accuracy and net promoter scores
Comply with all company site policies and procedures
High School diploma/GED or minimum Associate’s Degree in lieu of required experience
0-1 year of general experience – need not be directly related to the position
Strong verbal and written communication skills
Demonstrates aptitude for learning new systems and processes
Customer service and/or financial services experience preferred
Basic skills in MS Word and Outlook as well as using multiple software applications preferred
A demonstrated track record of consistently meeting and/or exceeding performance expectations
Possesses a bias for action and avoids workplace distractions
Drives performance targets to completion
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
Lincoln National Corporation
Website : https://www.lfg.com
Founded in 1905 with the endorsement of Abraham Lincoln’s son, Robert Todd Lincoln, Lincoln Financial Group is the first and only company to carry Abraham Lincoln’s name, image and ideals at the heart of our brand. For more than a century, we’ve advanced President Lincoln’s inclusive vision and values by building an honest, dependable financial services company. We're dedicated to helping Americans secure better, more optimistic futures for themselves and their loved ones.