Workstation Services Technician

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Workstation Services Technician
The candidate will configure, install and troubleshoot to ensure basic functionality of employee computer systems- including desktops, laptops, printers, scanners, smartphone devices - among other computer peripherals. Diagnose, define, and resolve computer system technical problems. Provide technical support for desktop operating systems, virtual desktop systems and related management systems, computer hardware, printers and related peripherals, smartphones and related EMM systems and ensure results are logged in Help Desk tracking system. Perform entry level LAN network administration and troubleshooting. Duties include patch cable installation; verification and removal of jack-to-hub connections; troubleshooting computer network settings; and troubleshooting and replacement of physical network components such as cables and network interface cards. Adapt standard operating system and software configurations to changing hardware specifications; research and test new hardware and operating system drivers and patches; and create automated installation routines accordingly. Perform periodic hardware and operating system maintenance checks and repairs. Organize and maintain physical inventory in a clean, efficient and cost-effective manner. Log all equipment moves and reassignments in the hardware inventory database for asset tracking. Move, pack and ship computers, printers and peripherals to users in local, regional office, and remote and client locations. Dispose of computers, printers and peripherals in a timely, efficient and cost-effective manner, consistent with department practice and firm policy. Work with peers and supervisor to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improving training and user communications, and otherwise reducing the volume and difficulty of support incidents. Maintain department standards for attendance, coverage (including lunch and off-hours), customer service attitude, and volume and effectiveness of problem resolution. May be requested to perform other related duties not listed above. Two-year technical school certification or equivalent is required. Should preferably have 2+ years of experience supporting Windows 10, Intel-based computers in small office local area networks (LAN). Experience with Apple Mac OS, iOS, and Android support and devices is preferred. Experience in law firm environments is a plus. Windows OS MCP (Windows 10) and/or A+ certification is preferred.

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