Default Service Representative/ Call Center

Profile

Default Service Representative/ Call Center

Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Take ownership of any inquiry, issue or concern the caller may have and determines appropriate course of action. Answer inbound calls and fields questions pertinent to a file and determine appropriate course of action. Initial point of contact after the sale of the property includes but is not limited to recognizing exposure and asking the appropriate, probing questions to best assist the caller. Document specific details of every call interaction within our CRM system, excellent phone etiquette, dedication to customer service, and strong problem-solving abilities a must. Answer all calls with the ability to de-escalating the call where appropriate and providing solutions that leave the caller with a clear understanding of their options. Access CRM details to determine extenuating circumstances including but not limited to providing information and explanation as to the status of the file. Handle most situations independent of a supervisor with ability to resolve conflicts and empathize with customers. Provide superior service while showing empathy. Share feedback when training opportunities are identified. Promote teamwork through consistency, reliability, and group cohesiveness. Communicate effectively through oral and written communication. Consider process improvements on a continuous basis and shares opportunities with Leadership.

Company info

Brock and Scott PLLC
3825 Forrestgate Drive
Winston Salem
North Carolina
United States 27103- 135
Website : http://www.brockandscott.com