Job Details

Executive Support Analyst

Company name
Office Depot, Inc

Location
Boca Raton, FL

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Responsibilities:

The End User Computing Executive Support position serves as the direct liaison between IT and Executive level leadership including the CEO, Board of Directors and their Administrative Assistants. This position provides solutions to technical problems of a moderate to complex nature. This position requires hardware and software troubleshooting on a variety of desktop and mobile platforms including; Windows V7 and V10, Macintosh Operating systems and mobile devices. Prior Executive Support and Helpdesk experience is required as well as ticketing system experience. This position requires exceptional interpersonal and communication skills both verbal and written with special attention to detail. Position requires handling of C level confidential data and candidates are required to be familiar and comfortable with industry security practices. Duties include technical support and problem resolution for mobile devices, desktop, laptop and tablet devices, printing and end user network support. Meeting and event support (audio/visual) as well as supporting large meeting events and other functions in our auditorium and offsite venues. Customer support will be given by way of a combination of phone, deskside and email. This position will utilize the End User Support areas problem resolution management system along with other approved tools to reach problem resolution.This position requires after hours availability and on call is required. This position will also require supporting offsite events. The offsite events require travel.

Qualifications:

Bachelors degree or equivalent experience in information systems management, computer science, or business management

This position requires knowledge of Microsoft operating systems, and network based hardware/software

Minimum 5 years experience in related field

A , MCP, MCDST, MCSA , Net ITIL certifications a plus

Pay, Benefits and Work Schedule:

Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Equal Employment Opportunity:

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Company info

Office Depot, Inc
Website : http://www.officedepot.com/

Company Profile
Office Depot, Inc., together with its subsidiaries, supplies office products and services. The company’s North American Retail division sells an assortment of merchandise, including office supplies, technology products and solutions, business machines and related supplies, facilities products, and office furniture under various brands through its chain of office supply stores. Its North American Business Solutions division sells branded office supplies, technology products, cleaning and breakroom supplies, office furniture, services, and other solutions, as well as copy and print services to small, medium, and large-sized businesses through a sales force, catalogs, telesales, Internet sites, and limited store locations. The company’s International division sells office products and services through direct mail catalogs, contract sales forces, Internet sites, and retail stores using company-owned operations, joint ventures, licensing and franchise agreements, alliances, and other arrangements. This division also participates under licensing and merchandise arrangements in South Korea, Israel, the Dominican Republic, and the Middle East. It offers its products under various labels, including Office Depot, OfficeMax, Viking Office Products, Foray, Ativa, Grand & Toy, TUL, and DiVOGA. As of February 25, 2014, the company operated 2,200 retail stores in 57 countries. Office Depot, Inc. was founded in 1986 and is headquartered in Boca Raton, Florida.

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