Job Details

Customer Service Supervisor

Company name
Univar USA Inc.

Location
Phoenix, AZ, United States

Employment Type
Full-Time

Industry
Customer Service, Sales, Bluecollar

Date Last Verified
Oct 07,2019

Posted on
Oct 06,2019

Valid Through
Jan 19,2020

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Profile

10672

Want to work for a company that is reimagining distribution? Join Univar Solutions, the premier global distributor of chemicals and ingredients. Our goal is to function as a direct extension of our customers’ teams; to serve as an ally in their quest of business success.

At Univar Solutions, we’re building on our more than 90 years of experience and drawing on deep resources – inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers-to deliver consultative services and an unmatched portfolio to solve customers’ formulation and operational challenges. When you work for Univar Solutions, you’ll play an important role in shaping how we deliver more than chemical and ingredients.

Primary Purpose:

Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; supervising staff.

Specific Duties and Responsibilities:

Assists inside sales personnel with the handling of customer telephone and email orders; answers questions and makes recommendations for handling customer problems.

Provides service for maintaining current information on back orders; advises and informs customer of status; releases and processes orders as merchandise arrives.

Coordinates the activities of inside sales with the efforts of outside salesmen.

Receives current information and reports from sales-computer coordinator regarding sales information; distributes and informs inside sales personnel.

Provides essential training to inside salesmen regarding basic product knowledge, department sales policies and procedures.

Checks and verifies the reasons for processing credit memos, no charge invoices, canceled invoices and other documents.

Attends and participates in departments sales meetings.

Prepares and submits reports as directed.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Problem Solving:

Routine: Provide guidance to ChemCare CSR’s on day to day issues.

Difficult:

Evaluating performance discrepancies and solution alternatives in CSR’s

Specialized Knowledge/Skills:

Strong interpersonal skills in coaching and team building

Decision making skills and ability to balance customer needs and company objectives

Strong organizational skills

Education/Training

Several years of college or equivalent business experience.

Must be willing to work under Company policy and capable of independent judgment.

3 to 5 years of inside sales or customer service experience with the Company.

Knowledge of sales problems, purchasing, servicing customers, product knowledge and some exposure to outside sales.

Should be familiar with Company sales and personnel policies.

Must be able to work with and secure the cooperation of others.

Univar Solutions is an equal opportunity employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO and much more.

Nearest Major Market:

Phoenix

Company info

Univar USA Inc.
Website : https://www.univarsolutions.com

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