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Job Details

Personal Shopper

Company name
Sendik's Food Market

Location
West Bend, WI, United States

Employment Type
Full-Time

Industry
Retail

Posted on
Jul 31, 2020

Valid Through
Nov 13, 2020

Apply for this job






Profile

Job Summary

The Personal Shopper will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of a Personal Shopper is to complete grocery orders for customers through the online grocery platform, Sendik’s Express. The Personal Shopper will provide each customer with an efficient, accurate, and pleasant experience by demonstrating a high-level of product knowledge and personalized customer service.

Hours:

7am-6pm, weekends are required

Attributes of a Sen

di

k’s Associate

Customer-Minded; serve customers with a positive and sincere attitude, utilize the 10/4 rule and always thank customers for their business

Personnel-Minded; motivated to work within a team and to learn, grow, and share knowledge with others

Product-Minded; inspired to learn about our products, standards and upholding the quality of the products to best serve our customers

Detail-Minded; work efficiently, focused and maintain attention to detail

Consistent-Minded; understand the importance of accountability and integrity to the team, customers and the company

Open Minded; embrace, understand and be open to change, as well as, initiate and implement change to make an impact at Sendik’s

Duties/Responsibilities

Serve Sendik’s Express customers while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Review daily Sendik’s Express orders via eCommerce computer system and voicemails

Schedule and prioritize each order; reviewing and highlighting important notes and special requests

Shop for each order throughout the store based on the customer’s needs. Follow any special requests that may be listed

Maintain a detail-oriented mindset while reviewing the freshness of products for the orders

Follow up with customers should an item need a substitution or questions concerning the order

Check out each item at the register, bag the groceries following the customer’s request and label each bag with the customer’s information

Keep banking information safe and confidential while completing the customer’s transaction; store the receipt in an envelope and attach to the order

Store groceries in the proper storage areas until pick up

Notify customers through Sendik’s Express when their order is ready via Freshop App, phone call, text or email

Hand-deliver the grocery order to the customer’s vehicle and assist with unloading the cart

Confirm identification for any orders containing alcohol

Assist with the training and mentoring of new Personal Shoppers

Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Assist in other departments as needed, including, but not limited to, bagging groceries, gathering grocery carts and baskets and stocking the grocery department

Qualifications

Must be a minimum of 18 years of age due to required level of confidentiality

Eagerness to interact with customers

Strong sense of team – ability to anticipate the needs of the team

Ability to work at a fast paced and efficient manner

Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision

Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Excellent time management, prioritization and organization skills

Strong computer skills, working knowledge in Microsoft Office product suite and Google Products

Excellent attention to detail

Excellent problem-solving and conflict resolution skills

Ability to stand, walk, lift, bend, push/pull for extended periods of time

Ability to lift up to 50 pounds

Back

Email

Company info

Sendik's Food Market
Website : http://www.sendiksmarket.com/web

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