Deskside Services Technician

Profile

Deskside Services Technician

The candidate will collaborate with the Floor Support team to assist in resolving technical issues and maintain a functional and technically up-to-date PC/AV environment. Serve as the primary set-up and repair contact for the department and will troubleshoot all computers, laptops, printers, scanners, telephones, and hardware-related issues. Serve as backup for setting up and providing technology support for all conferences, events, and meetings. Troubleshoot and repair of IT equipment (desktop’s, laptops, and other peripherals). Deployment and set up of IT equipment (PCs, printers, phones, etc.). Perform office moves of IT equipment. Maintain hardware and parts inventory. Work with Help Desk and technical staff to identify and resolve issues relating to desktop environment. Set-up laptops and other hardware as requested for events, meetings, and conferences. Set-up and establish video conferencing sessions. Provide Audio/Video support during firm events, meetings, and conferences. Track issue and repair statuses. Provide training and assists staff with Audio/Video needs Always uphold a professional demeanor. Demonstrate an attitude of cooperation with legal staff, peers, and administrators. Accept change and work to incorporate change into daily work environment. Two-year degree from a college or technical school or equivalent job-related experience is preferred. Basic knowledge of Audio/Video Conferencing technologies is required. Basic knowledge of Cisco VoIP telephone protocols is required.

Company info

Lowenstein Sandler LLP
390 Lytton Avenue
Palo Alto
California
United States 94301
Website : http://www.lowenstein.com