Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available

Job Details

Support Engineer - 2nd Tier

Company name
Laboratory Corporation of America® Holdings

Location
Windsor, CT

Apply for this job






9 hit(s)  

Profile

Support Engineer - 2nd Tier

in

Windsor

Connecticut

2

nd

TIER SUPPORT ENGINEER

We have immediate openings for a 2 nd Tier Support Engineer. This position works in the Customer Care Department and is responsible for strategic support of all Protedyne products, providing high-level technical expertise to On-Site Engineers and customers. This position will perform analysis to identify and resolve problems, act as liaison between field personnel and the factory, and will occasionally go into the field for especially difficult support situations. May also be required to provide operator training and field upgrades as required. Candidate must be flexible to travel at a moment's notice to perform repair services.

Responsibilities:

Analyze complex information to proactively identify and resolve problems on a daily basis.

Perform comparisons of equipment performance across multiple locations to determine best-in-class

standards, as well as developing and executing plans to achieve these standards.

Act as a liaison between field and factory personnel to communicate problems and drive them to

closure.

Manage multiple problems concurrently to ensure proper resolution.

Ensure that preventive and routine maintenance is performed to Protedyne standards and schedules.

Manage spare part activity at remote locations to eliminate stock-out situations.

Provide remote technical support via telephone, WebEx and e-mail to both OSE's and lab personnel.

Provide on-call support on a rotating basis for laboratories during nights, weekends and holidays.

Support factory test or automation equipment and perform Factory Acceptance tests as required.

Install automation equipment at customer sites and conduct Site Acceptance Tests.

Develop and publish SOP's to support field activities including preventive maintenance and repair and

replace activities.

Provides high level of customer support in a fast-paced and challenging work environment.

Continuously improves knowledge and skills to increase proficiency on equipment.

Routinely completes administrative paperwork, such as but not limited to: Time Reports, Expense

Reports, Inventory Reports, Equipment Checklists, Field Service Reports.

May require weekend and/or after hours work.

Perform other assigned duties as required.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

Apply Now

Laboratory Corporation of America

Laboratory Corporation of America Jobs

Apply Now

Share

Company info

Laboratory Corporation of America® Holdings
Website : https://www.labcorp.com

Company Profile
LabCorp provides leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and specialty testing laboratories. With scientific expertise in esoteric testing, genomics, and clinical and anatomic pathology, LabCorp processes tests on approximately 470,000 specimens each day, applying advances in medicine and science to laboratory testing.

Similar Jobs:
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agile...
Process Engineer
location Willimantic, CT
General CableUS-CT-WillimanticRequisition ID 2017-1245# of Openings 1Category EngineeringOverviewThe Process Engineer is responsible for initiating and coordinating manufacturing process improvements.Reporting to the Manufacturing...
Market Research Data Analyst
location Hartford, CT
Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportuni...
The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2016 EmploymentCrossing - All rights reserved. 21