Adobe Systems Incorporated.
At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. Adobe is managing explosive growth and finding new ways to harness the potential of its software, people, and culture in a developing digital world.
We are hiring a Customer Success Manager to join our Digital Marketing team. You will act as a trusted advisor to a portfolio
strong partnerships, dr
adoption of our products/solutions,
ensuring our customers
realize value from their investment
the renewals process
ustomer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction
Act as the main point of contact throughout the
ustomer's lifecycle, defin
deliverables, and ensur
clear communication across
Effectively network within accounts
successful execution of the customer's strategy and roadmap
Deliver on an exceptional customer experience
proactive communication, orchestrating the right internal resources, and effectively
using the customer engagement model to align, track and evolve
Drive adoption of Adobe products
using data to provide insights
share best practices
and progress from baseline through the maturity curve
sharing best practices and new ways your customers
can leverage Adobe solutions to advance their digital maturity
ustomer risk, and work with extended Adobe team to create and execute on get well plans
Develop and execute all phases of a subscription renewal plan to ensure on-time attainment of bookings and quarterly/annual renewal targets
Collaborate with Renewal Specialist and Sales partners on renewal n
egotiations including identifying and engaging appropriate customer contacts, monitoring customer usage and health indicators, reviewing contracts and pricing, and identifying potential grow
Provide weekly forecast and outlook insights to leadership based upon customer satisfaction, pipeline opportunities, and renewal risk
of renewal close
Be the voice of the customer int
ernally at Adobe
sharing process improvements and
the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success
Bachelor's or Master's degree
5 years relevant work experience
Passion for customer success
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
understanding the customer's renewal lifecycle
oriented with the ability to manage a portfolio of account
onsulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations
Ability to prioritize, multi-task, and perform effectively under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders
Proven effectiveness at leading and facilitating executive meetings and workshops
Proven experience with account planning & customer success plans
Effective at leading executive C-level discussions
Prior experience in customer success management
or renewals management
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on
. You will also be surrounded by colleagues who are committed to helping each other grow through our unique
approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the and explore the meaningful we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender,
, sexual orientation, gender identity, disability or veteran status.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
Adobe is the global leader in digital marketing and digital media solutions. Our tools and services allow our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time, and achieve greater business success. We help our customers make, manage, measure, and monetize their content across every channel and screen.