Job Details

Customer Success Manager

Company name
Adobe Systems Incorporated.

McLean, VA
1 hit(s)  


At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. Adobe is managing explosive growth and finding new ways to harness the potential of its software, people, and culture in a developing digital world.

We are hiring a Customer Success Manager to join our Digital Marketing team. You will act as a trusted advisor to a portfolio


our high






strong partnerships, dr


adoption of our products/solutions,

ensuring our customers

realize value from their investment




the renewals process

Key Responsibilities:

Accountable for

the c

ustomer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction

Act as the main point of contact throughout the


ustomer's lifecycle, defin


success plan




deliverables, and ensur


clear communication across




operational areas

Effectively network within accounts

to drive

successful execution of the customer's strategy and roadmap

Deliver on an exceptional customer experience


proactive communication, orchestrating the right internal resources, and effectively

using the customer engagement model to align, track and evolve




business goals

Drive adoption of Adobe products


using data to provide insights

share best practices

and progress from baseline through the maturity curve

Foster innovation


sharing best practices and new ways your customers

can leverage Adobe solutions to advance their digital maturity



ustomer risk, and work with extended Adobe team to create and execute on get well plans

Develop and execute all phases of a subscription renewal plan to ensure on-time attainment of bookings and quarterly/annual renewal targets

Collaborate with Renewal Specialist and Sales partners on renewal n

egotiations including identifying and engaging appropriate customer contacts, monitoring customer usage and health indicators, reviewing contracts and pricing, and identifying potential grow




Provide weekly forecast and outlook insights to leadership based upon customer satisfaction, pipeline opportunities, and renewal risk

, and



on-time execution

of renewal close

Be the voice of the customer int

ernally at Adobe

sharing process improvements and

best practices


the internal ecosystem

Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success



Bachelor's or Master's degree

5 years relevant work experience

Passion for customer success

Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership

Experience in

understanding the customer's renewal lifecycle

, and



accountable for


hieving targets

Highly detail

oriented with the ability to manage a portfolio of account




onsulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders

Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations

Ability to prioritize, multi-task, and perform effectively under pressure

Exceptional organizational, presentation, and communication skills, both verbal and written

Preferred Qualification:

Existing knowledge of software in digital marketing and/or digital media space

Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders

Proven effectiveness at leading and facilitating executive meetings and workshops

Proven experience with account planning & customer success plans

Effective at leading executive C-level discussions

Prior experience in customer success management

or renewals management

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on

. You will also be surrounded by colleagues who are committed to helping each other grow through our unique

approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the and explore the meaningful we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender,

religion, age

, sexual orientation, gender identity, disability or veteran status.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

Company Profile
Adobe is the global leader in digital marketing and digital media solutions. Our tools and services allow our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time, and achieve greater business success. We help our customers make, manage, measure, and monetize their content across every channel and screen.

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