Job Details

Service Technician

Company name
Vail Resorts Retail

Colorado Springs, CO, United States

Employment Type

Customer Service, Retail, Bluecollar, Hospitality

Posted on
Sep 11, 2020

Valid Through
Dec 25, 2020

Apply for this job




Beaver Creek


Park City


Crested Butte

Grand Teton Lodge Company

Vail Resorts Headquarters





Stevens Pass




Mount Snow




Mount Sunapee






Jack Frost Big Boulder



Afton Alps

Mt Brighton

Alpine Valley

Boston Mills & Brandywine

Mad River Mountain

Hidden Valley

Snow Creek

Paoli Peaks


Whistler Blackcomb



Falls Creek


Service Technician - Year Round


Sep 11, 2020


Colorado Springs, CO, US


Epic Mountain Gear

Shift Type: 

Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  

As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests


our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Service Technicians are responsible for maintaining outstanding customer service as per company standards, generating sales, and safeguarding company assets.

Responsibilities include (but are not limited to):

Acknowledge customers quickly and courteously

Determine customer equipment needs

Complete accurate work order paperwork and prioritize work orders in an expedient manner

Serve as a knowledgeable resource to customers

Demonstrate a professional standard of customer service

Remain current on industry products and trends, and demonstrate knowledge of products

Protect company assets through loss prevention techniques

Service and repair customer merchandise according to established guidelines

Adhere to safety procedures regarding use of tools and equipment

Aware of department related pricing including any and all promotions


1 year service technician experience - preferred

Ski and/or snowboard tuning experience – preferred

Comfortable with use of power tools and machines – preferred

Able to problem solve

Comfortable in high intensity, time sensitive multi-tasked oriented environment - required

Maintain a working knowledge of products and trends within the ski and snowboard industry

Previous retail and customer service experience - preferred

Strong customer service skills

Strong understanding on ski and snowboard industry

Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required

Commitment to exceptional customer service

Basic computer skills - required

Ability to work a flexible schedule; including nights, holidays and weekends – required

Epic Mountain Gear is the premier ski shop in the Denver Metro Area. We specialize in outfitting our guests in the best, highest rated and most specialized items to fit their needs. We stand behind our guarantee because we know our associates are passionate about what they do – providing excellent customer service. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. We sell the top brands, carry the most gear and have the most fun. Come join our team and become an expert in the outdoor retail industry.  Learn more here.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 236427

Nearest Major Market:

Colorado Springs

Company info

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