Description Come join Intuit Payments\u00a0as a Manager 1 in Risk Operations. The QuickBooks Payment Risk Operations team protects Intuit and our customers from financial losses resulting from fraud or credit risk. If you\u2019re a highly motivated, experienced people manager with an operations mindset, and a love for continuous improvement, we need you to lead a team of payments risk analysts.\u00a0This team operates on the front line against fraud, working in a dynamic environment and using extensive research, analysis, and customer empathy to drive decisions that have a significant impact on both our customers and on Intuit. This is an exciting - and challenging - position that requires an operational mindset and experience working across multiple areas of an organization to deliver outstanding results. It also requires a deep commitment to developing people, and a passion for continually refining processes, experience analyzing data, and clearly articulating and presenting information as well as effective planning and scheduling of resources. Directly manage a team or Risk Analysts to inspire and provide leadership and guidance as they work in the fast paced and constantly evolving environment of risk operations Translates the vision and values into a compelling strategy that drives day-to-day priorities as well as one year operating plans for the team Owns the performance and outcomes of the team. Continuously assess and improve processes within the team, and recommends improvements in processes in which you interact An obsession with the customer experience. Consistently provide and manage empathetic, accurate, and efficient resolutions to very complex and escalated customer issues Develop a high performing team by understanding and facilitating team dynamics, recognizing and developing great talent, recommending areas for improvement, and ensuring consistency in thoughts and actions Fosters a calming influence in tense or stressful situations and lead by teaching as well as role modeling our values Make timely decisions based upon information, analysis, and experience while explicitly sharing the criteria for decisions Identifies and escalates conflicting priorities Qualifications 3 years of operations experience and people management in a service related business BS\/BA preferred Passionate about developing other\u2019s skills, abilities, and their careers Proactively builds relationships\/networks that enable current performance and future growth Excellent written and verbal communication skills including the ability to communicate complex and\/or technology issues simply Serves as an effective subject matter expert to cross-functional teams Strong analytical skills with ability to draft and change plans to address business needs Continuously assesses and improves processes within their scope, including the impact on upstream and downstream groups, and drives improvements in processes they interact with Learns from successes and mistakes, applies the learning\u2019s and makes the lessons relevant to others Partners with the Payments leadership team to improve both the customer and agent experience. May participate in cross-functional team projects Seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances Prioritizes work to meet multiple deliverables and deadlines Effectively manages projects: creates project plans, expected results, and clearly documented individual goals for team members and then ensures delivery of those results in a timely way with high quality Ability to think start to finish about how to meet customer needs in a way that is operationally sustainable Job Service and Support
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