Job Details

Business Development Acct Rep

Company name
Carpenter Technology Corporation

Latrobe, PA

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Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter\u2019s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter\u2019s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. OVERVIEW: Inside sales \/ customer support positions now available at Carpenter. You will have responsibility for a high volume, high dollar customer territory. If you are a proactive, team player with a love for pleasing your customers\u2026we\u2019d like to talk to you! PRIMARY DUTIES: Liaison between customer and Latrobe working to provide overall support and total account management. Take ownership and accountability for all the processes related to the daily activities of your assigned accounts. Liaison between customer and Carpenter working to provide overall support and total account management including developing knowledge of customer needs, assessing requirements and identifying solutions to issues involving scheduling\/planning, inventory, pricing, forecast information, and specification interpretation with assistance. Ownership and accountability for all the processes related to the daily activities of their assigned accounts. Develop, maintain and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc. Participant in transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction. Participate in departmental and cross functional training to expand the depth of their knowledge of Carpenter systems, products, and processes. Review activity reports and message queue on a daily basis and take appropriate action. Develop and maintain customer-specific account documentation. Initiates proactive calls to new and existing accounts in support of selling and service strategies. Responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies. Perform all other duties and special projects as assigned. REQUIREMENTS: Two or four-year undergraduate degree in business preferred, High School diploma required. Two to three years customer account management experience, preferably in a manufacturing environment.\u00a0 Ability to create and maintain customer-specific account documentation. Ability to run established Data Warehouse reports. Proficiency in use of all databases and compliance with SOPs. IREP order entry & inquiry capability, manage message queue to resolve errors & notifications with assistance of co-workers. Create OMOES Masters and details with assistance of co-workers, understand linkage of details to master (aware of instead of OR in addition to requirements), order entry. Consistent motivation to serve customers and balance the best interests of Carpenter and our customers. Quality orientation, attention to detail\/accuracy with expectation of minimal error rates. Ability to consistently perform in a fast-paced, demanding and changing environment. Ability to project a positive attitude at all times. Effective verbal and active listening skills. Clear, concise and effective written communication skills. Build trust by meeting commitments; acknowledges and learns from mistakes. Ability to manage multiple tasks simultaneously. Motivation to work effectively as part of a team. Strong problem-solving focus and ability. Ability to appropriately react during challenging and difficult phone conversations. Organization and follow-up skills; maintains an orderly work flow. Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees. Carpenter Technology Corporation\u2019s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

Company info

Carpenter Technology Corporation
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Company Profile
Carpenter (NYSE:CRS) is a leader in the development, manufacture and distribution of cast/wrought and powder metal stainless steels and specialty alloys. Our worldwide staff of expert metallurgists, research and development scientists, engineers and service professionals work closely with you to find innovative solutions for your specific product requirements.

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