Traffic Coordinator

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

Responsible for ensuring commercial advertisements air on cable networks per client's contract. Works with campaign management, customers and/or agencies to ensure a positive customer experience. Has developed specialized knowledge/skills in customer support and own area. May act as a resource for colleagues with less experience.

Job Description

Core Responsibilities

Input the titles of client advertisements into database and enters the instructions for ad airing. Reviews contracts for accuracy and works with to resolve issues with changes or missing instructions.

Responsible for most complex and highest value orders / advertising campaigns.

With support of leadership, offers direction and provides on the floor support for peers, answering questions and offering basic practices, establishes apparent time management skills individually and amongst the team.

Troubleshoots mid-day, end-of-day and digital ad checks and processes.

Creates and interprets statistical reporting and monitor new products and practices that will result in more efficient process and additional advertising revenues.

Assists management with regular metric reporting for departmental performance and aggregate advertiser delivery.

Maximizes billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement.

Reviews the status of a client's advertising schedule. Revises and replaces instructions for advertising schedules.

Assists in processing late orders and coordinates the schedule completion transfer.

Performs an order verification report and reconciles against advertising contract. Reviews and manages unverified spots.

Assists with month-close update procedures.

With minimal assistance from their leader, guides team to consistently meet and exceed posted service level agreements and operational deadlines.

Manages reporting for business partners.

Develops, evaluates and recommends technical and systematic procedures to assist in the servicing of clients. Identifies problems and recommends solutions.

Energetically participates with the team and offers guidance in the absence of leadership.

Successfully facilitates team meeting with or without supervisory support.

Works on special projects as assigned.

Assists with training for new traffic coordinators as requested.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com