Dental Receptionist

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The receptionist primary responsibility will be to:
Open the Dental Hygiene suite each morning at start of clinic day
Assist students in scheduling patient volunteer appointments
Efficiently answer the phone and schedule patient volunteer appointments.
Enter patient data into the computer, make note of any critical medical history questions and interpret through questioning what the patient expects from their visit to HCC dental hygiene program as a volunteer.
Communicate the appointment times, length of appointment including that it may take multiple appointments and a possible range of fees for service.
Assign the patient volunteer to a dental hygiene student; make any necessary notes and forward information to the supervising dentist if there are any issues concerning the patient volunteer's medical history.
Advise the patient volunteer that HCC dental hygiene program is a learning institution and that there are very limited services available at HCC dental hygiene program.
Maintain a policy of confidentiality of all patient information and act responsibly and with courtesy.
Meet and greet patient volunteers and provide necessary paperwork and/or guidance for filling out forms
Receive patient volunteer vouchers for dental hygiene services
Provide courtesy calls and appointment reminders to patient volunteers
Ensure dental hygiene program reception area is clean and safe
Willing to attend dental hygiene faculty & staff meetings
Participate in course trainings as requested
Run student reports using dental hygiene practice software
Requirements:
Minimal of 1 year working in dental office required
2 years of office experience required
Must have current knowledge of dentistry
Some knowledge of dental assisting, dental hygiene duties
Knowledge of dental software Dentrix
Familiar with medical emergency protocols in dental office setting
Familiar with HIPAA compliance protocol
Familiar with OSHA protocol

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