Lead - ountryside Mall 317

Profile

Overview
The Lead assists the store in driving results through exceptional knowledge of product, brands, fashion and trends, a passion for Drive for results and being in the business during peak periods. The Lead also ensures consistent operational task execution, coaching and development of Sales Associates, assists the Store and Assistant Manager by consistently providing an exceptional customer experience and being an example to the Sales Associates. The Lead may also be used for building of merchandise displays and other visual tasks. The Product Lead assists the Store and Assistant Manager in the behind-the-scenes aspects of managing the store, to ensure a consistent focus on customer experience during business hours.
Responsibilities
PacSun Fit

Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
Inspires and motivates others by consistently exhibiting core value behaviors
Demonstrates willingness, aptitude and initiative to learn what is unknown about product, brand, fashion and trends

Customer Experience

Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
Handles customer situations in compliance with policy and procedures, attempts to \solve for yes\ and escalates issues as appropriate
Maintains a clean and well-organized store, promoting a safe working and shopping environment to maximize the customer experience
Shares feedback from customers with the leadership team to improve the overall customer experience
Performs as the foor supervisor role as-needed to cover non-peak periods (breaks, etc.)

Priority Setting / Decision Making

Prioritizes and delegates tasks to meet all operational needs
Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
Supports and executes visual directives and maintains visual standards set by the company
Drives efficiency in all operational store processes
Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
Maintains a clean and well-organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience
Ensures all store associates follow all policies, procedures, and all Safety Program practices

Results-Driven

Holds self and others responsible for the accomplishment of all tasks
Coaches and provides feedback on Sales Associates' performance
Supports associate engagement by recognizing and rewarding outstanding performance
Provides direction to associates to ensure understanding of company directives and standards

Operational Responsibilities

LOP: Leads floor for management team to cover breaks during non-break periods
Supervisory-level register access
Operning / Closing Shift: may be required to open or close store during specific hours based on business needs

Additional Responsibilities

Ability and willingness to take on additional tasks
Adheres to federal, state and local labor laws
Secures and maintains assigned company property
Ability to lift up to 50lbs
Flexbility with schedule (able to work weekends, early mornings, nights, peak holiday periods)
Ability to utilize power tools and navigate a ladder as needed

Physical Demands

Ability to climb, reach, bend and lift up to 30lbs frequently and 50lbs occasionally
Ability to operate a cash register and fold & display merchandise
Ability to work in store sales floor for extended period - 95% or more of assigned shift
Able to communicate through oral interactions

Qualifications

Passion for product, brands, fashion and trends
High school diploma or equivalent required
Effective written, verbal and presentation skills
Strong communication and time-management skills
Basic math and computer proficiency
Previous retail or stock experience required
Experience supervising teams preferred
Must be 18 years of age
,datePosted:2020-11-23T05:00:00.000Z,title:Lead - ountryside Mall #317,occupationalCategory:Store Sales,@context:http://schema.org,url:https://careers-pacsun.icims.com/jobs/10347/lead---ountryside-mall-#317/job

Company info

Pacific Sunwear
Website : http://shop.pacsun.com