Job Details

Bilingual Senior Contact Center Rep

Company name
Molina Healthcare, Inc.

Location
Irving, TX

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Profile


To learn more about Molina Healthcare Careers, follow us on LinkedIn, Twitter & Facebook. You can also visit Molina Cares to view interactive tutorials on resume & cover letter writing, interviewing and more!Job SummaryProvides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members, and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needsKnowledge/Skills/Abilities• Responds to incoming calls from members and providers excluding provider claims calls.• Completes research for state, legislative or regulatory inquiries as applicable.• Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions.• Handles escalated calls on behalf of management.• Assists with formal training needs of new employees.Ideal background: healthcare experience (Medicare/Medicaid) and contact center experience

Job Requirements
Required EducationAssociate's Degree or equivalent combination of education and experienceRequired Experience3-5 yearsPreferred EducationBachelor's Degree or equivalent combination of education and experiencePreferred Experience5-7 yearsTo all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.#CB-MHI

Company info

Molina Healthcare, Inc.
Website : http://www.molinahealthcare.com

Company Profile
Molina Healthcare, a FORTUNE 500, multi-state health care organization, arranges for the delivery of health care services and offers health information management solutions to nearly five million individuals and families who receive their care through Medicaid, Medicare and other government-funded programs in fifteen states.

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