Case Manager

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Case Manager
Duties: Provides case management services and administrative support to panelists (judges and attorneys) and professional service and support to clients. Collaborates with the panelists to develop and administer their ADR practice; maintains exceptional client relations, supports business development and manages case files where the service provider has already been selected by the client(s); partners with panelists to ensure timely follow-up on all closed cases to determine client satisfaction and future business opportunities. Professional client service (including panelists); regularly meet and communicate with local manager to discuss case issues (pertinent information and potential problems); regularly greet clients when they come in for a hearing as determined by local manager. Re-scheduling and coordinating hearings and/or conference calls, A/R calls, and pre-hearing preparation calls to ensure all client needs are met.

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