Job Details

Call Center Representative

Company name
eagle industrial group

Experience
1 yrs required

Location
Rancho Santa Margarita, CA, United States

Employment Type
Full-Time

Industry
Call Center, Customer Service

Posted on
Jan 02,2020

Profile

Eagle Industrial Group, Inc is the home of SafeRacks. We manufacture, distribute and install steel overhead garage storage racks.

We are currently looking for an outgoing self starter to join our customer service team. To ensure customers receive exceptional service our ideal candidate has outstanding written and verbal skills, impeccable phone etiquette and superior people skills. The position requires the ability to multi task in a fast-paced work environment, handling a high volume of inbound phone calls.

Daily responsibilities include but are not limited to:

· Field inbound customer service calls

· Return Voicemails

· Schedule installation appointments

· Resolve missing material inquiries

· Answer installation and assembly questions

· Process phone orders

· Respond to customer emails

· Communicate with installation team

· Basic office admin work

Requirements

High School diploma & some college preferred

1 year call center experience

Experience working with:

Word, Excel, Outlook Google Maps, Google Calendar, - QuickBooks is a bonus

Previous scheduling or dispatch experience a bonus

Bilingual favorable

Must be coachable, self starter with ability to multi-task
Start date can be immediate

**Please note that this is a call center, so must be comfortable being on the phones all day

Company info

eagle industrial group

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