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Job Details

Service amp Engagement team Leader

Company name
Target Brands, Inc.

Location
Colonial Heights, VA, United States

Employment Type
Full-Time

Industry
Retail, Manager

Posted on
Jun 11,2019

Valid Through
Sep 24,2019

Apply for this job






Profile

Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery. Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement. Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path. Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends. Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales. Target merchandise discount. Competitive pay. Flexible scheduling.

Qualifications:

Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends. Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales.

Company info

Target Brands, Inc.
Website : http://www.target.com/

Company Profile
Target Corporation operates general merchandise stores in the United States and Canada. It offers household essentials, including pharmacy, beauty, personal care, baby care, cleaning, and paper products; music, movies, books, computer software, sporting goods, and toys, as well as electronics that consist of video game hardware and software; apparel and accessories, such as apparel for women, men, boys, girls, toddlers, infants, and newborns, as well as intimate apparel, jewelry, accessories, and shoes.Further, it provides general merchandise through its Website, Target.com; and branded proprietary Target Debit Card and Target Credit Card. As of April 2, 2014, the company had 1,924 stores, including 1,797 in the United States and 127 in Canada. Target Corporation was founded in 1902 and is headquartered in Minneapolis, Minnesota.

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