Crew Leader

Profile

,AnswerValue:\u003cp\u003eESSENTIAL FUNCTIONS\u003c/p\u003e\u003cul\u003e\u003cli\u003eDeliver superior service when connecting with AMC guests and leading associates.\u003c/li\u003e\u003cli\u003eOptimize Crew placement for each job function on a round-by-round basis.\u003c/li\u003e\u003cli\u003eAssist with assigning breaks and jobs within an assigned area.\u003c/li\u003e\u003cli\u003eReinforce the Wardrobe 101 Standards with Crew.\u003c/li\u003e\u003cli\u003ePeer coach on sales pitch for AMC Stubs.\u003c/li\u003e\u003cli\u003eResolve guest questions, concerns and issues, including distribution of passes when appropriate. \u003c/li\u003e\u003cli\u003eFocus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.\u003c/li\u003e\u003cli\u003eFollow-up on opening \u0026 closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.\u003c/li\u003e\u003cli\u003eTrain and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.\u003c/li\u003e\u003cli\u003eOversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.\u003c/li\u003e\u003cli\u003eDistribute banks (box office, concession, guest service, and arcade).\u003c/li\u003e\u003cli\u003eProvide change, as needed, using remote supply bank or floor safe.\u003c/li\u003e\u003cli\u003ePull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.\u003c/li\u003e\u003cli\u003eDistribute inventory to support the Food \u0026 Beverage stand.\u003c/li\u003e\u003cli\u003eSecure inventory during theatre closing.\u003c/li\u003e\u003cli\u003eRestock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.\u003c/li\u003e\u003cli\u003eAssist with inventory processes and stock room organization.\u003c/li\u003e\u003cli\u003eAssist with voids, refunds, seat blocking, and line management.\u003c/li\u003e\u003cli\u003eAssist with maintenance needs, as necessary.\u003c/li\u003e\u003cli\u003eAssist with marketing change out of posters, standees, handouts, etc.\u003c/li\u003e\u003cli\u003eAssist in booth operations.\u003c/li\u003e\u003cli\u003eAssist with Radiant performance scheduling.\u003c/li\u003e\u003cli\u003ePerform actual Crew functions, as business levels require.\u003c/li\u003e\u003cli\u003ePerform other duties as directed by management (must align with Crew Access Policy).\u003c/li\u003e\u003cli\u003eMaintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.\u003c/li\u003e\u003cli\u003eUphold AMC’s Business Practice Standards and ensure compliance with company programs.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eSKILL REQUIREMENTS\u003c/p\u003e\u003cul\u003e\u003cli\u003eExcellent guest service skills.\u003c/li\u003e\u003cli\u003eAbility to communicate and work effectively with guests in high volume setting.\u003c/li\u003e\u003cli\u003eEffective leadership and interpersonal skills.\u003c/li\u003e\u003cli\u003eAbility to work effectively with supervisors and co-workers.\u003c/li\u003e\u003cli\u003eAbility to work with minimal supervision.\u003c/li\u003e\u003cli\u003eAbility to meet deadlines.\u003c/li\u003e\u003cli\u003eTrained and able to demonstrate competency in all crew positions\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eUNIFORM\u003c/p\u003e\u003cul\u003e\u003cli\u003eProvided by Theatre: Nametag, red t-shirt.\u003c/li\u003e\u003cli\u003eProvided by Associate: Black pants, slip resistant black shoes, socks, black belt.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eAMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant\u0027s race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.\u003c/p\u003e,

Company info

AMC Entertainment Holdings, Inc.
Website : http://www.amctheatres.com