Job Details

Sr. Customer Support Representative

Company name
Gdkn Corporation

Salary
$16.25/Hour

Location
Overland Park, KS, United States

Employment Type
Full-Time

Industry
Customer Service

Posted on
Sep 13, 2021

Valid Through
Dec 27, 2021

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Profile

Job Description

Description/Comment:

Duties include analyzing and responding to messages by customers.

* Resolving problems and maintain an ongoing relationship with customer.

* Following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, customer set, updating customer files and profiles.

* Develop and prepare proposals and presentations.

* Prepares complex reports and performs audits.

Additional Job Details:

◾Analyzes medical and other data, make decisions, and interpret results

◾Ensures that federal, state, and local safety laws, regulations, codes, and rules are followed

◾Ensures that OSHA recordkeeping and Auto reporting requirements are adhered to

◾Prepares and/or coordinates information for internal and external contacts

◾Interacts with all levels of management and medical providers

◾Handles confidential and sensitive information tactfully and with discretion

◾Prepares for additional responsibilities within the HR Service Center Preferred Compentencies

◾One year general office support or call center experience in a fast paced office environment. (Ideally, two plus years)

◾Possess strong customer service skills and professionalism

◾Ability to interact with all levels of management, both internally and externally

◾Detailed documentation and accurate records maintenance

◾Team player with strong interpersonal skills and concise written and verbal communication skills

◾Strong analytical, problem solving, basic research and time management skills

◾Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail Minimum Qualifications

◾Working knowledge of DOT regulations and OSHA regulations

◾Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe.

◾Typing and Computer skills proficiency required.(Standard 3-5 minute typing test = net of at least 35WPM * Computer Navigation/Windows proficiency test = min. 85 %. Test scores must be uploaded with resume)

Company info

Gdkn Corporation
Website : http://www.gdkn.com

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