Job Details

Sr. Customer Support Representative

Company name
Gdkn Corporation


Overland Park, KS, United States

Employment Type

Customer Service

Posted on
Sep 13, 2021

Valid Through
Dec 27, 2021

Apply for this job


Job Description


Duties include analyzing and responding to messages by customers.

* Resolving problems and maintain an ongoing relationship with customer.

* Following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, customer set, updating customer files and profiles.

* Develop and prepare proposals and presentations.

* Prepares complex reports and performs audits.

Additional Job Details:

◾Analyzes medical and other data, make decisions, and interpret results

◾Ensures that federal, state, and local safety laws, regulations, codes, and rules are followed

◾Ensures that OSHA recordkeeping and Auto reporting requirements are adhered to

◾Prepares and/or coordinates information for internal and external contacts

◾Interacts with all levels of management and medical providers

◾Handles confidential and sensitive information tactfully and with discretion

◾Prepares for additional responsibilities within the HR Service Center Preferred Compentencies

◾One year general office support or call center experience in a fast paced office environment. (Ideally, two plus years)

◾Possess strong customer service skills and professionalism

◾Ability to interact with all levels of management, both internally and externally

◾Detailed documentation and accurate records maintenance

◾Team player with strong interpersonal skills and concise written and verbal communication skills

◾Strong analytical, problem solving, basic research and time management skills

◾Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail Minimum Qualifications

◾Working knowledge of DOT regulations and OSHA regulations

◾Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe.

◾Typing and Computer skills proficiency required.(Standard 3-5 minute typing test = net of at least 35WPM * Computer Navigation/Windows proficiency test = min. 85 %. Test scores must be uploaded with resume)

Company info

Gdkn Corporation
Website :

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