ServiceNow CMDB Architectremote virtual home office

Profile

Description

Would you like to design a ServiceNow CMDB while working from home? If so, this position could be for you.

The successful candidate will be responsible for designing CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

Responsibilities

ServiceNow CMDB Architect

Responsibilities

Develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

Develop, maintain, and ensure adherence with CMDB technical design standards

Create and maintain CMDB architecture and technical design documentation

Proactively identify ServiceNow technical deficiencies and recommend solutions

Evaluate enhancement requests, provide design recommendations, and document technical requirements

Ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB

Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation

Proactively identify and resolve data or functionality gaps in the CMDB

Design, implement, manage and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g.: SCCM)

Design, implement, and manage the integration of the CMDB with other systems that receive CMDB data

Develop and manage transforms for bulk updates to the CMDB

Participate in ServiceNow upgrade planning, testing, and validation

Provide technical leadership, guidance and training as needed

Collaborate with cross-functional teams to achieve goals and objectives

Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed

Communicate technical challenges and solutions to both technical and non-technical audiences

Required Qualification

5 years' experience with designing / developing technical solutions for a ServiceNow CMDB, including those related to the Cloud, to maintain CMDB integrity, and to support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

In-depth understanding and background in CMDB, ServiceNow Discovery, Service Mapping, and Performance Analytics

Experience developing and maintaining CMDB technical design standards

Demonstrated experience creating / maintaining CMDB technical documentation

Experience working with stakeholders to evaluate enhancement requests, providing designing recommendations, and documenting technical requirements

Experience designing solutions that include or require client scripts, UI policies, UI actions, business rules, workflows, and automation

Experience integrating the ServiceNow CMDB with external data sources (e.g.: SCCM) and data consumers

Expert understanding of the key technologies relevant to the ServiceNow integration solutions, including ODBC, REST, SOAP, LDAP, SSL, etc.

Strong technical leadership skills

Excellent organization skills and an ability to develop and implement plans for transforming issues / requests to completion

Demonstrated ability to effectively prioritize and balance multiple activities

Resourceful, takes the initiative to accomplish goals and objectives

Strong understanding of the overall IT infrastructure

Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

ITIL foundation certified

Bachelor's degree in Computer Science or other related field

Experience in ServiceNow scripting using Javascript

Demonstrated experience implementing ServiceNow's CSDM, preferably version 3.0, and other data model designs for the CMDB

Additional ServiceNow Certifications a plus

CIS - SAM

CIS - HAM

CIS - Application Portfolio Management (APM) Implementer

Certified Master Architect

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com