Travel Required:
unspecified
Telecommute:
no
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It's a brave new world. And you get to tap into it. A world that is connected in more ways than ever before. A world that is empowered by communications. Empowering people to live fulfilling lives.
It's a world that moves faster than ever before. And as one of our team members, you'll move with it by helping to deliver innovative communications, information, and entertainment that redefine the scope of technology. Working on our voice, video, and data products means that you are tapped into a company that owns and operates one of the most expansive IP backbone networks in the world.
We cover it all. And we're just waiting for your energy to propel us forward on the journey.
Job Description
IP Telephony Engineer
Charlotte, NC
Responsibilities:
1) Provide ongoing, day-to-day network engineering support of SIPaaS Equipment through a designated operational resource
2) Document existing design and assist in the identification, mitigation, and resolution of potential operational issues
3) Perform assessments of SIPaaS Equipment, advise on and make recommendations for changes to be carried out in accordance with the change management process
4) Perform interoperability testing to certify Avaya/Genesys and Sonus platforms with Supplier's IPCC network.
5) Ensure integration of Avaya ACM's, Aspect UIP, Genesys SIP Server and Enterprise Cisco Call Manager architecture with Sonus environment.
6) Review and validate lab and pilot test plans and update design as required.
7) Oversee lab testing and provide assistance when and where needed
8) Assist client in capacity planning, switch layout design, IP addressing for reliability, performance and quality.
9) PSX Database Design
a. Provide routing design and database planning after understanding translation, call flow and routing requirements in existing Contact Center Sonus PSX database from client.
b. Develop and test call routing logic and/or dial plan design in databases to support dial plans and trunk groups residing Session Manager. Session Manager will now hold the call center dial plan and make all routing decisions.
c. Develop database compare tool that scans all entries between the databases to ensure accuracy.
d. Analyze and identify issues that would hinder integration of databases.
e. Replicate/migrate data to Supplier PSX database
f. Verify, test and document all call routes in lab database. Once mutually agreed, develop production rollout with client
10) Acts as liaison between client personnel, and numerous Verizon representatives and vendors.
Required Skills & Experience:
o 3-5 years operations and support experience in IPT/IPCC and IVR environments.
o Experience and/or Certifications in Avaya.
o Experience and/or Certifications in Genesys
o Should be able to articulate the major architecture components of both the Cisco and the Avaya platforms and have proficiency in the characteristics of each.
o Understand Call Manager, Call Routing and detailed engineering of the overall call processing in both the Avaya and Cisco environments.
o Consulting on any and all issues that may arise with the IPT/IPCC systems integration will be required.
o Knowledge of industry standard telephony TDM environment utilizing industry Standards and ISDN Primary Rate interfaces, QSig, H323, and SIP protocol type interfaces required.
o Knowledge of Cisco and Avaya best practices is required.
o Detailed knowledge of the Management suite of products that are available for both the Cisco and Avaya platforms is required.
o In-depth knowledge of Session Initiation Protocol (SIP), trouble shooting and reporting will be management is a plus.
o Excellent communications skills and technical knowledge will be required.
o Identify key stakeholders in the environment in this engagement.
o Understands the total architecture of the solutions that are planned and interfaces with Verizon Sales Engineering and Program Management Office performance and expansion issues.
o Able to access other resources in Verizon business, Cisco and Avaya to answer tier three questions that are not within the scope of expertise.
o Formal education with Bachelor's Degree and 5-7 year industry experience.
Desired Skills & Experience:
o Individual having a SONUS SBC understanding or background a plus
o Knowledge of third party interfaces and integration to existing IVR and Next Generation IVR database, configuration and call control a plus.
Industry:
Cisco
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