Admissions Manager

Profile

Summary of Job:

Admissions Manager is a critical role responsible for prospective student recruitment, owning the university partner relationship as it relates to student recruitment, and managing a team of dedicated Admissions Counselors. Manager, Admissions will serve as the operational champion to drive great outcomes for our students. The primary responsibility of this position is to actively manage a team of Admissions Counselors to attain the admissions goals established by Admissions and Student Engagement senior leadership and to keep internal leadership, program management and external university partner stakeholders aware of current status of the prospective student pipeline. This role will have the primary partner facing responsibilities for managing the relationship regarding admissions and updating the university stakeholders under the guidance of internal program leadership. (Note that if there are multiple managers on an admissions floor, one manager will be assigned this responsibility.) In addition, this position ensures the admissions and student engagement policies and processes promulgated by senior leadership and our university partners are implemented, and that counselors adhere to strict guidelines regarding quality and consistency with academic institution and regulatory compliance.

Key Role and Responsibilities:

Define and outline your plan to manage your team, including setting expectations and communicating senior leadership’s strategy.

Develop relationships with external university stakeholders responsible for admissions and communicate current status of prospective student pipeline.

Proactively manage, coach and mentor team members to reach goals while maintaining a positive work environment.

Monitor and assess counselors to ensure proper prospective student engagement and quality outreach to those interested in the program.

Work in conjunction with the Director of Admissions and Student Engagement and Learning & Development Team to effectively train, onboard and identify skill gaps with counselors to drive accountability and a high performing team.

Identify and communicate challenges with a solution oriented-approach.

Maintain a professional level of communication with counselors, prospective students, management and internal stakeholders.

Use reporting and data tools provided by the Directors and Vice Presidents of Admissions and Student Engagement to assess team challenges (e.g. prospect quality, volume and trends), make data-driven decisions, set expectations, drive positive student outcomes, and ensure accountability.

Make informed hiring decisions to build an experienced and effective team focused on delivering white glove service.

Appropriately prioritize and delegate tasks fairly and equitably to benefit team development and meet program goals.

Learn operational aspects of the admissions department and become an expert on programs, policies and processes.

Assist with day-to-day operations in admissions including managing scheduling, attendance, etc.

Education and Experience:

Bachelor’s degree in business or related required; Master’s preferred

At least 5 years experience in 2U's Admissions department OR a combined total of 5 years work experience in/outside of 2U

One year of previous management experience is a plus

A strong track record as it relates to meeting Admissions Counselor or Sr. Admissions Counselor competencies, as well as demonstrated development towards Manager competencies

Strong sales and customer service background

Proven ability to manage a team of highly educated, professional staff

Excellent computer skills (Salesforce, Microsoft Office, inclusive of Word, Excel, PowerPoint)

Proven ability to motivate a team to achieve defined results that exceed goals, objectives and expectations

Strong leadership skills; ability to maintain a fun, casual, professional and productive team atmosphere

Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner

Ability to develop other people’s potential/talents

Ability to work with a diverse team in a fast-paced environment

Enthusiasm and the ability to thrive in an atmosphere of constant change

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

Medical, dental, and vision coverage

Life insurance, short-term and long-term disability and 401(k) with company match

Generous paid leave policies including unlimited PTO

Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!

In Colorado, the anticipated base salary for this role is $75,000. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.

To learn more, visit 2U.com. #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

Company info

2U, Inc
Website : http://2u.com