Intake Attorney

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Intake Attorney
The candidate will be providing effective consultation and supervision to the members of the intake unit on a daily and regular basis. Conducting regular case reviews with each intake paralegal. Ensuring that each paralegal has a clear understanding of the basic legal problems clients face and are appropriately issue-spotting, effectively conducting client interviews, timely and accurately recording information in our case management system, and providing high quality and respectful service to applicants and clients. Effectively communicating with relevant units and referral agencies to stay abreast of case priorities and legal updates and updating intake staff accordingly. Coordinating referrals to and from other legal service programs, outside agencies, community groups and/or elected officials. Participating in the orientation and training of newly hired or less experienced staff. Maintaining, tracking, and recording data and metrics regarding intake and reporting to the Managing Attorney and Deputy Director of Legal Practice. Assisting the management team in leading change and promoting a positive team attitude. Motivating and monitoring the intake staff to ensure compliance with procedures, quality standards, and regulatory and contractual obligations. Effectively and timely communicating in a challenging environment with applicants for services by telephone, in person, electronically and as appropriate. Accurately identifying applicant eligibility, case priorities, funding source, and level of services to be provided. Assisting in creating and maintaining intake manuals and protocols and updating external communications related to intake. Identifying trends and gaps in programmatic services based on client needs. Identifying areas where outreach, community education and self-help materials may help address important gaps in services.

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