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MS Application Support Specialist UK

Company name
Waters Corporation

Manchester, NH

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System ID 7716Company Name Waters DivisionCategory Field SupportJob Locations UK-ManchesterEmployment Type Regular Full-TimeJob Location : Country (Full Name) United KingdomCompany DescriptionFor over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world. OverviewWe are seeking to fill the position of a Field MS Application Support Specialist covering the UK. As a High Resolution MS Application Support Specialist, you will be responsible for providing expert scientific application support to Waters customers in the region and to ensure Waters maintains a highly successful user base in the market. Support will be provided at both customer sites and Waters demonstration laboratories.ResponsibilitiesOn site customer training and customer support of Q-TOF/Synapt UPLC-MS and UPLC-MS/MS systems and associated applications Day-to-day activities would involve:Customer training activities both on-site and remotely across the region (phone, e-mail, remote connection)Assisting with instrument demonstrations in Waters Regional MS lab, and running factory based training courses.Differentiate Waters as a unique Partner in the Instrumentation market place by providing technical expertise and Application support. Pre-sales technical support for Account Managers Presenting Waters products and workflow solutions at meetings, conferences and seminarsQualificationsA higher degree in a life science-related discipline (a degree and more industrial experience is also acceptable) A minimum of 5 years hands-on experience of developing and using Liquid Chromatography and time of flight mass spectrometry is required together with an analytical mindset and hands-on attitude. Knowledge of routine Biopharmaceutical applications would be of particular advantageKnowledge of Screening-, Metabolite identification-, Metabolomics-and Nanoflow LC would also be an advantage Hands-on experience of Waters MS software (MassLynx and UNIFI) would be advantageous The role depends upon effective relationships with both internal and external customers demanding that the individual should possess excellent communication and presentation skills, as well as being able to work effectively within a team environment. English language proficiency is required, additional languages would be advantageous. Hands-on experience of Waters’ LC-MS products and software (Masslynx and related application managers) would be an advantage. Interpersonally savvy and cool under pressure Has a strong customer focus and is capable of solving problems by using his/her listening skills Enjoys presenting and will use a sense of humour to make people feel at easeIs a quick learner and prioritises his/her time effectivelyIs regarded as a trustworthy person and culturally aware TravelTravel nationwide, spending several consecutive nights away from home as and when required. This person must also hold a current passport and be prepared to travel abroad not only during working hours but also occasionally at weekends. The candidate must hold a current driving licence, preferably free from penalty points.

Company info

Waters Corporation
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Company Profile
For fifty years, Waters Corp. has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Waters Corp., a publicly traded corporation (NYSE:WAT) headquartered in Milford, Massachusetts, holds worldwide leading positions in complementary analytical technologies - liquid chromatography, mass spectrometry, rheometry and microcalorimetry. These markets account for approximately $5.0 billion of the estimated $20 - $25 billion worldwide analytical instrumentation market.

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