Job Details

Customer Service Representative Full Time amp Part Time

Company name
PVH Corp

Location
Bridgewater, NJ

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Customer Service Representative (Full Time & Part Time )

PVH Corp.

Bridgewater

NJ

Job #622185494

If you are a current PVH Associate, please click this link to apply through your Workday account.

at ~~~

Design Your Future at PVH

Customer Service Representative (Full Time & Part Time )

POSITION SUMMARY:

The Customer Service Representative is a motivated individual focused on providing exceptional service and support to PVH customers. The Customer Service Representative is the first line of support engaging with Calvin Klein, Tommy Hilfiger, Speedo USA, and Van Heusen customers through phone, chats and e-mail.

FULL TIME & PART TIME positions are available. .

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

Handle all customer service inquiries based on the department’s standard operating procedures (SOPs) via phone, chat and email in a timely and efficient manner adhering to service level agreements (SLAs) while providing exceptional customer service.

Uses unique problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers.

Makes all necessary accommodations for customers with an appropriate gesture of goodwill.

Understands brand policies and knows when to utilize this information or when to make an exception.

Takes customer orders and proactively seeks opportunities to sell, link-sell and upsell.

Studies and applies product knowledge to recommend, obtain or sell items based on understanding of the customers’ needs.

Strives for first call resolution and partners with other areas as necessary (i.e. fulfillment center, licensees, Wholesale) to resolve customer issues.

Knowledgeable about loyalty programs and partners with CRM to resolve customer inquiries.

Participates in team meetings and presentations (i.e. monthly board review).

Uses CRM technologies to accurately record interactions and better support customers.

Manages time effectively to resolve customer tickets and handle impromptu tasks.

Adheres to all department SOPs

Uses knowledgebase as required to find appropriate answers to inquiries

ENVIRONMENT:

Flexible to work between 8 am and 10 pm

Must be available to work weekends

Ability to work independently and in a team

QUALIFICATIONS & EXPERIENCE:

Experience:

1 to 3 years customer service experience a plus Education:

College degree or equivalent required Skills:

Excellent verbal and written communication skills

Excellent interpersonal skills required.

Ability to juggle multiple priorities.

Strong computer skills and able to quickly learn new systems

Must enjoy fast-paced environment.

Must be professional at all times

Must enjoy fashion

It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

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With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies.

We are over 35,000 associates operating in over 40 countries and $8.2 billion in 2016 annual revenues. We own and market the iconic CALVIN KLEIN, Tommy Hilfiger, Van Heusen, IZOD, Arrow, Speedo*, Warner's, and Olga brands and, in addition, market a variety of goods under our own and licensed brands.

*The

Speedo

brand is licensed for North America and the Caribbean in perpetuity from

Speedo

International, Ltd.

Updated 04/10/2018

Company info

PVH Corp
Website : http://www.pvh.com/

Company Profile
We are a company transformed, focused on global growth and brand building, while staying true to our core values. Over the last decade, PVH Corp. ("PVH") has made several acquisitions that have redefined the identity, performance and long-term growth potential of the Company – first with the acquisition of Calvin Klein in 2003, then with the addition of Tommy Hilfiger in 2010, and most recently with our February 2013 acquisition of The Warnaco Group, Inc. ("Warnaco"). Through these transformative acquisitions, we have secured our position as one of the largest branded lifestyle apparel companies in the world, with a diversified portfolio of iconic designer lifestyle apparel brands, led by Calvin Klein and Tommy Hilfiger. The Calvin Klein and Tommy Hilfiger brands together represent close to 85%†† of our operating profits and are expected to continue to drive future revenue and profitability growth.

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