Job Details

TSA Customer Service Representative

Company name
Staples, Inc

Grosse Pointe, MI, United States

Employment Type

Customer Service, Retail

Posted on
May 01, 2021

Valid Through
Aug 14, 2021

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Staples is focused on our customer and our community, while empowering you to learn, grow and deliver. As an Enrollment Agent (i.e. TSA Customer Service Rep), you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. You’ll provide great customer service in our stores by helping customers realize an easier flying experience through TSA Precheck. You’ll process electronic fingerprinting, applicant data and initiate background checks for various federal or state programs.

Get great perks.

Quarterly bonus, flexible hours/shifts and generous paid time off; hiring immediately

Opportunity for full time and/or part time hours depending on the specific store’s opening(s)

Compensation based on qualifications and experience. Staples reserves the right to pay more or less.

Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)

401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical

Schedule an interview immediately.

After applying, engage in a brief conversation via text or e-mail (typically same day) to schedule an interview. We’ll let you know if you’re not eligible. In-person interviews are at the store location

Lead government or TSA related consumer sales for identity related products and services.

Greet all customers and provide a professional and welcoming experience

Verify customer identity, scan required documents into database system, take passport photos

Complete customer fingerprint images, biometric & data capture processes and paperwork

Engage and present products & solutions that drives sales with our customer’s needs in mind

Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment

Show an understanding of policies and procedures for fingerprinting and enrolling applicants

Be flexible on responsibilities to perform other duties as assigned

Support the retail business initially while waiting for your in-depth background check to complete


Essential skills and experience:

18 years of age or older and must be a U.S. citizen

Able to work a flexible schedule (including evenings and/or weekends)

Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment

Customer service-related experience

Pass a comprehensive and in-depth IdentoGO background check

Ability to travel locally (e.g. backfill at local enrollment locations, meetings, workshops)

Ability to lift/move materials in the 10-50 pound range

Click to learn more about the employee benefits, programs and perks offered at Staples. ( (2).pdf)

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Company info

Staples, Inc
Website :

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