Job Details

Campus Support Specialist - Part Time - Evening

Company name
Charter College

Billings, MT, United States

Employment Type

Part Time, Education

Posted on
Jun 26, 2020

Valid Through
Oct 09, 2020

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The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the location’s administrative and operational duties and assists all departments by ensuring institutional policies and procedures are followed. The CSS must be knowledgeable of basic administrative duties, handling customers effectively on the phone and in person and should have the ability to multi-task, prioritize duties and exhibit excellent communication skills both written and verbal.

Most Legacy campuses will staff two CSS positions depending on size and location which work the following shifts:

Monday – Friday 8:00am – 5:00pm

Monday – Thursday 11:00am-8:00pm Friday 8:00am – 5:00pm

Most ePod campuses will staff two CSS positions depending on size and location which work the following shifts:

Monday – Friday 8:00am – 5:00pm

Monday – Thursday 11:00am-8:00pm or 2:00pm-8:00pm

The CSS position will have two standard shifts at each campus. These shifts will be cross-trained, on the below duties and responsibilities it is understood that the individual working the 8:00am to 5:00pm shift is the point of contact for the campus until their shift end at 5:00pm, at which time the second shift take on this role.

The Campus Support Specialist reports directly to the Student Services Campus Support Manager.


Primary responsibilities of the Campus Support Specialist Monday - Friday 8:00am -5:00pm shift

Point of contact for the location and will resolve campus level requests/questions/concerns/challenges or direct them to the appropriate department

Open campus, set up for the day ensuring everything is ready in the Lync rooms to allow for operational services to be provided to students

Assist with office items like onboarding new staff, providing tours and keys to new employees, opening and redirecting mail, distributing payroll checks and filing incident reports as needed

Assists students with grievance processes routing questions/documents to appropriate staff members

Ensure institutional policies and procedures are followed

Ensure banking deposits are prepped, completed, and deposited every Tuesday and Thursday of the work week

Ensure supply orders are provided to procurement per schedule provided

Ensure scrub orders are provided to procurement per schedule provided

Ensure monthly reconciliation of banking, AMEX card purchases, and associated tasks are completed per schedule provided

Duties and responsibilities of the Campus Support Specialist ALL shifts

Greet all customers in friendly manner, while also keeping reception area neat and stocked with appropriate information

Answer main phone lines, route calls and messages accordingly, set-up and direct video interviews and appointments

Update CNS records accurately and in a timely manner as well as uploading pertinent documentation needed for Admissions and other departments as assigned

Receive, upload, and document immunization records for extern students

Assist with transcript requests for High School, GED or College as necessary

Provide campus tours (depending on campus location) to prospective students, obtain scrub sizing and photos for creating student identification cards. Photos required to be uploaded by end of current sit to start period

Manage staff Outlook calendars by tracking the status of all video appointments and interviews

Post and send mail daily, as needed

Accept and post student payments, and assist with taking deposits to the bank

Check inventory for print materials (ensuring marketing material at location is up to date

Keep video rooms stocked with necessary marketing material, and prepped for use

Administer/proctor any entrance or certification exams, pull and log all test scores for the exams, when/if requested

Coordinates and completes all pre-orientation duties including but not limited to: orientation packets, sign-in sheets, name tags, food, room set-up, and clean up

Address and route student concerns to appropriate support staff or manager for resolution

Provides ongoing communication with the Student Services Campus Support Manager

Assist in arranging and participating in offsite events in the community. This will be at the discretion of the Student Services Campus Support Manager upon communication with the Campus President

Participate in campus events, including participation of the commencement ceremony and PAC meetings

Assist students with changing passwords

Coordinate and complete the creation and upkeep of student related displays around the campus, ensuring the most up to date compliance-approved pictures, events, and awards; included in this task are the department bulletin boards. Review boards on a modular basis which allows for changes, either programmatically or departmentally, as they occur

Create an electronic resource manual, reviewed quarterly for any necessary updates, to identify area resources that assist students throughout their education. This manual would be comprised of available resources applicable to area public transportation, internet/computer availability, daycare options, utility opportunities for students etc.

Provide Admissions sit updates to required personnel daily during start week

Follow all procedures as outlined in department manuals and posted directives

Adhere strictly to accrediting agency and U.S. Department of Education guidelines

Participates in professional development activities on an annual basis

Other duties as assigned by Student Services Campus Support Manager



2 years minimum combined work experience in business, customer service, education or sales

Some college or degree preferred

Data entry and report writing experience required

Demonstrate excellent communication skills both written and verbal

Proficient computer skills in Word, Excel, Outlook, database software and use of Internet

Dynamic, punctual, responsible, ethical, and a team player

Full-time Monday – Friday shift 40-hour work week - Part-

time Monday – Thursday shift

For all candidates - must be able to pass an annual driving record check and have valid insurance


Non-Exempt - hourly position

Part Time position


The schedule for this position is as follows: Monday-Thur 1:00 p.m. - 8:00 p.m.

We are committed to diversity. Charter College is an Equal Opportunity Employer. (EOE)

Company info

Charter College
Website :

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