Job Details

New Products Manager - Allo - Telecommunications

Company name
ALLO - A Nelnet Company

Experience
5-10 yrs required

Location
Lincoln, NE, United States

Employment Type
Full-Time

Industry
Telecom, It, Engineering

Posted on
Aug 13,2019

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Profile

Summary

Here’s the deal:

Since 2003, we’ve made it our business to be a little unusual. Kick starting a fiber-optic company in a town where the cattle outnumbered the people was a pretty good start. Most folks don’t get too psyched about Internet, TV, and Phone service. We’re not most people and our business is anything but typical. If you’re looking for a predictable 9-5, this isn’t your rodeo, friend. We need a right brained, tech savvy, entrepreneur who embraces the chaos of curiosity but still knows how to organize it at the end of the day.

 

We are long on ideas, and short on the organizational bandwidth to make them happen. Our fiber footprint and customer base are growing like crazy. We need an experienced leader to help introduce new services, leverage our core infrastructure, and build the processes necessary to truly wow our ALLO audience. If that means operating on the edge, we’ll have the tight rope ready. We’ll get you started with our Smart Home initiatives and then we hope you’ll take off running, sprinting toward the next big ideas.

 

Knowledge and experience are essential, we need applicants with real technology and operational experience, but character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free.  Each day at ALLO is a new experience, learning opportunity, and challenge. If you can see yourself fitting into this growing team, let’s talk about GIG things together.

Responsibilities

Here’s a typical day:

  1. Start your day knowing it probably won’t be typical and brand new tasks not listed below are bound to come up.
  2. Utilize quantitative and qualitative research, customer feedback, third party subject matter expertise, and plain old common sense to understand how to incorporate additional services that enhance ALLO’s customer experience with high bandwidth services - like Smart Home!   Could be Residential. Could be Business.  
  3. Develop compelling customer packages and pricing.
  4. Develop straw man process for end to end customer experience – Network / Technology, Marketing, Sale, Provisioning / Setup, Installation, Billing, Customer Care and Trouble Resolution. Work internally and externally to refine and revise until supportable in small volume.
  5. Work with Marketing and Product Management to develop targeted customer trials for proof of concept utilizing straw man processes.
  6. If proof of concept is not successful, dust it off and move on to the next big idea.
  7. If proof of concept is successful, collect your high fives and then develop sustainable, scalable processes.
  8. Hire, deploy, and redeploy team(s) as required to support both trial and scaled implementations.
  9. End your day thankful to be a part of a team that figures out how to say yes.
  10. Rinse, repeat.

Qualifications

Here’s what you’ll prove at the interview:

EDUCATION:

  • BS Degree in Business, Information Technology, or Engineering
  • Masters Degree a plus

 

EXPERIENCE:

  • Experience Developing, Implementing, Marketing, and/or Operating Technology Products and services
  • Prior revenue and expense budget development and management
  • Customer and executive facing experience

 

Here’s what you’ll bring to our team:

  1. High organizational and emotional intelligence.
  2. Love of all things technology.  
  3. Strong supplier and customer facing skills including price and contract negotiations and issue resolution.
  4. 5-10 years progressive experience augmenting or launching technology products or services.
  5. Experience leading diverse teams.
  6. Comfort in skin.
  7. A certain je ne sais quoi.

EEO Statement

ALLO, A Nelnet Company is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at ALLO, A Nelnet Company may request such accommodations by contacting ALLO, A Nelnet Company Talent Acquisition & Recruiting.
ALLO, A Nelnet Company is a Drug Free and Tobacco Free Workplace.

Company info

ALLO - A Nelnet Company

Company Profile
Our exceptional services provide you with noticeably better picture quality, uninterrupted service, faster channel surfing and great rates with tons of free features. ALLO’s growth and success over the past decade are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO’s fiber network. ALLO Communications is a telecommunications company offering fiber telephone, long distance, broadband, internet and television to residents and businesses. ALLO currently provides communications services to nine cities across Nebraska and Colorado with more than 380,000 people. ALLO has developed a world-class network to expand business opportunities, create jobs, and improve quality of life. We at ALLO take great pride in providing residents and businesses with unmatched entertainment and communications options.

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