The Clinical Programs Pharmacy Technician 2 integrates programs developed to improve overall health outcomes with a focus on prescription drugs. The Clinical Programs Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
The Clinical Programs Pharmacy Technician works with many programs that focus on our member's wellbeing. Programs may include:
Medication Therapy Management - MTM consultations with our pharmacists (CMRs) help our members and their providers better manage their medications resulting in improved health outcomes.
Late - To - Refill (LTR) - Medication Adherence - LTR helps our members stay adherent to their medications, taking them as prescribed, resulting in improved health outcomes.
In this role you will:
Associates in Clinical Programs work in office or from home in a call center capacity and perform the following:
Handle Inbound & outbound calls for 8 hours a day (Average of up to 80 calls\day)
Interact with peers, Physicians, Pharmacist and leadership via telephonic calls, instant messenger and email
Available to work 8 hour shift (determined based on business need) between the hours of 8A and 7P EST Monday thru Friday
Multitasking is required (phone & computer equipment provided by Humana)
Phone (Inbound\Outbound calls)
Computer (2 screens), keyboard, mouse
Navigate 5 applications at once while assisting our members
Required Qualifications
Must have an active Pharmacy Technician license in Arizona, Texas or Florida
Must be able to become certified by the Pharmacy Technician Certification Board (PTCB)
Experience as a Pharmacy Technician/Pharmacy Technician in Training OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously
A positive, proactive attitude with a passion for customer service
High School diploma or GED
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)
Preferred Qualifications
Bilingual in Spanish
Certified Pharmacy Technician preferred
Mail Order Pharmacy or Retail Pharmacy experience
Experience working with insurance plans and Medicare
Additional Information
We Offer:
Competitive Pay
Paid virtual training
A computer and all other equipment needed for work purposes
$750 retention bonus - Bonus is paid after 180 days of employment
Learn more about Humana Pharmacy Solutions and what we do.
Employer job 
90 Day Old Job 
