Job Details

Retail Support Signing Team Lead Full Time: The Shoppes At Buckland Hills

Company name
Macy's, Inc

Manchester, CT, United States

Employment Type

Retail, Customer Service

Posted on
Jun 11,2019

Valid Through
Sep 24,2019

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Retail Support Signing Team Lead, Full Time: The Shoppes At Buckland Hills','71168995','!*!

Job Overview:

The Signing Team Lead is responsible for supervising a team of associates to ensure that all merchandise is properly signed.  The associate is also responsible for fulfillment and performing other duties as necessary.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.  Details on Macy's schedule options are available during the interview process.

Essential Functions:

Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app

Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own

Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

Provide an exceptional customer experience by ensuring the customer is always the priority

Coordinate and oversee the timely execution of sign set-up and removal for the entire store

Recruit, train, motivate, and develop Signing Associates to their fullest potential through coaching and feedback

Ensure that all policies, procedures, and standards are understood and followed by Signing Associates

Ensure optimum coverage to support anticipated promotional events by effectively managing associate schedules

Conduct random sign audits to ensure selling price is correctly reflected on the signs

Provide feedback or call the Price Change Hotline on signing issues such as pricing errors, advertising errors, ticketing errors, and missing signs

Use FEDSign system to prepare signs for all promotions and vendor identification signs

Print and maintain sign library and organize sign carts, shops, and holders

Assist Merchandise Team Lead in operational tasks such as markdowns, return to vendors (RTVs) and transfers and merchandising tasks such as floor moves and back stocking

Assist with the basic fill of merchandise

Participate in physical inventory process

Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment

Maintain department recovery standards; including fitting room go backs to standard, if applicable

Attend to customer service needs in a friendly and helpful manner when approached

Be sensitive to the store’s needs and flex into other non-selling areas as needed

Assist with special projects as assigned

Perform other duties as necessary

Follows shortage programs and procedures

Perform these functions in an efficient manner, as directed by the Supervisor

Regular, dependable attendance and punctuality



• No specific educational accomplishments are necessary. 

• Previous experience in a support role is preferred.   Previous supervisory experience preferred.

Communication Skills:

• Excellent written and verbal communication skills.  Ability to interpret instructional documents

such as safety rules, operating and maintenance instructions, and procedure manuals.          

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.  Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving and standing.  Involves standing for at least two consecutive hours.  Involves lifting at least 30 lbs.  May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.  May involve reaching above eye level.

• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Strong organizational skills.  Able to multitask in a fast-paced environment.  Able to empower and develop a team. Ability to collaborate and function as a member of a team.  Must possess a strong sense of urgency.

• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.


This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.','','United States-Connecticut-Manchester','Receiving and Merchandising','Retail Support Signing Team Lead, Full Time: The Shoppes At Buckland Hills

Company info

Macy's, Inc
Website :

Company Profile
Macy’s, Inc. is one of the nation’s premier retailers, with fiscal 2012 sales of $27.7 billion. The company operates the Macy’s and Bloomingdale’s brands with about 840 department stores in 45 states, the District of Columbia, Guam and Puerto Rico, and the and websites. The company also operates 13 Bloomingdale’s Outlet stores.

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