Job Details

Universal Banker North Andover MA

Company name
Sovereign Bank

North Andover, MA

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Universal Banker, North Andover, MA','1801580','!*!As

a member of Santander’s retail banking division you’ll help serve Santander’s

retail and small business customers as part of one of the top banks in the

United States based on deposits. With principal presence in the northeast U.S.,

Santander’s retail division offers consumer and lending products to help our

customers reach their financial goals. Santander currently serves nearly 2

million retail customers and 5.2% of the 2.7 million small businesses in the US

footprint have a transactional account with Santander Bank.




to meet all assigned customer service and sales activity goals by executing a

model branch day plan that includes outbound phone contact to customers and prospects,

in branch and out of branch sales activities, as well as other sales activitiesAcquire

and maintains customer relationships over the entire lifecycle of the customer

by identifying and understanding the financial needs of a customer or prospectAct

as primary customer contact position in a Santander branchDevelop

and deepen customer relationships by demonstrating ownership and resolving

customer problems efficiently, and by turning servicing requests and routine

transactions into sales opportunitiesEnsure

error free and accurate completion of all customer requests including: account

openings, loan applications, servicing requests, loan closings, and routine

bank transactionsExecute

all sales, servicing and banking transactions accurately; following all

compliance and security procedures, and will balance cash drawer within

balancing guidelinesGain

in depth knowledge of the different banking channels and promote opportunities

to introduce the multichannel customer to these capabilitiesIdentify

the financial needs of the customer at the transaction window, platform desk,

in the lobby or during out of the branch sales activities depending on branch needs

and customer volumeRecommend

appropriate solutions to meet customer needs and provides excellent customer service

including referrals to a specialist who can assist in meeting a specific needResponsible

for total customer satisfaction by meeting all the financial needs of a

customer: product, servicing, and transactional','!*!At least

6 months cash handling experienceAt

least 2 years of sales or referral experience in a goal or incentive-based


least 2 years of customer service experience Ability

to generate new business by outbound calling, generating referrals, and by reaching

out to the local communityAbility

to juggle multiple priorities with clear direction from supervisorAttention

to detail, problem solving, and the ability to be pro-activeEffective

in operating in a structured environment by independently following prescribed

daily sales routinesKnowledge

of bank products & servicesSkilled

in engaging customers/prospects in a sales conversation and optimizing sales


ability to comply with policies and proceduresStrong

computer knowledge and Windows skills requiredStrong

customer service skillsStrong

interpersonal, communication, and organizational skillsStrong

sales skillsIn

compliance with the requirements outlined within the Compensation Requirements

under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014;

Santander Bank will now perform a credit check as part of, and in addition to,

the existing background check for all positions where one must perform job

functions of a loan originator as defined by the LO Comp Rule 


Santander, we value and respect differences in our workforce and strive to

increase the diversity of our teams.  We actively encourage everyone to

apply.','Retail Products Branch','Massachusetts-North Andover','','Full-time','Mar 13, 2018','','false','Universal Banker, North Andover, MA

Company info

Sovereign Bank
Website :

Company Profile
Access our current and historical news, and learn about our investment in our communities and our history. At Sovereign Bank, we are committed to:

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