Job Details

Sr Director Conversational AI

Company name

Hoffman Estates, IL, United States

Employment Type

Executive, Manager

Posted on
Jan 06, 2021

Valid Through
Apr 21, 2021

Apply for this job


Job Description
Req/Job ID: 1001724BREmploying Entity: Transform SR LLCEmployment Category: Regular, Full-timeJob Function: Information TechnologyStore ID: 58491: Sears Holdings Management CorpAs the Sr Director, Conversational AI, you will define and own the product vision and roadmap that delivers world-class member experiences powered by conversational AI. Key products include our support chatbot, live chat, IVR, and virtual agents. You will create exceptional support experiences that empathetically and delightfully resolve member issues and help our members navigate complex financial situations. You will drive the development of the tools, processes, and people to enable a conversational AI platform to power those experiences and unlock future opportunities across Chime. This is a critical role in supporting executive level objectives in creating a differentiated member experience.

Job Requirements
Own all conversational AI products and experiences: chatbots, voice agents, conversational experiencesDefine the product strategy and roadmap for our virtual agent and conversational platformsDetermine and deploy key technologies, tools, and processes that power our virtual agent teamsPartner with Product, Member Services, Analytics, and Engineering to fine-tune experiences with virtual agent support experiences Partner with engineering, design, QA, and analytics teams to define, build, and iterate on new toolsOwn KPIs and deliver measurable impact across member satisfaction and operational efficiency#Corporate58491,

Company info

Sign Up Now -

Similar Jobs:
Director, Business Development
Location : Carol Stream, IL
2,335,186 Job Information XPO Logistics Inc Director, Business Development in Carol Stream Illinois This job was posted by : For more information, please see: https://illinoisjoblink.illinois.g...
Senior Director, Pharmacy Services
Location : Deerfield, IL
Walgreens\nJob DescriptionResponsible for creation of Company strategy in regards to improving Health Disparities, Enterprise pharmacy partnerships, and clinical services (e.g. Patient Outcomes\/Adherence), in an effort to differe...
I was very pleased with the EmploymentCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2021 EmploymentCrossing - All rights reserved. 21 192