Birmingham, AL, United States
Bilingual, Customer Service
Mar 24, 2020
Pack Health is a digital health coaching platform for chronic disease management. We partner members with their own personal Health Advisor, who provides weekly coaching sessions and personalized follow-up online and over the phone, according to the member's communication preferences. In addition to being a virtual partner in problem-solving, coaches share videos, activities, and resources to support the member's specific health needs.
Pack Health is seeking a Bilingual Member Success Representative whose primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience. Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health. This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind.
Obtain member information by answering telephone calls; interviewing members; verifying information.
Determines eligibility by comparing member information to requirements.
Identify and solve barriers to help an individual member.
Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Informs members by explaining procedures; answering questions; providing information.
Monitor data reported directly by members.
Use KPIs to assess work performance.
Assist in various projects throughout the company.
Minimum Qualifications and Skills:
Must be proficient in the Spanish language; both speaking and writing skills
Associate’s degree in a healthcare-related field, Bachelor’s is preferred
Valid driver’s license.
Excellent teamwork skills
The ability to respect people of all backgrounds and act ethically.
Verbal communication, listening, and phone skills
Data entry skills
Customer service and professionalism
Attention to detail
High level of emotional intelligence
Experience with CRM and/or project management software
At Pack Health we offer all of the benefits and perks you would expect from a digital health coaching company. We provide competitive compensation along with a comprehensive benefits package. Pack Health’s culture has been described by its employees as collaborative, exciting, relaxed and creative. At Pack Health, we strive to build upon that culture by providing employees with outstanding perks such as free snacks, monthly company events and professional development opportunities.
Pack health has a “comfortable work environment where people can be themselves and work in a life-changing industry. We help people change their lives, and we have fun doing it.” — Current Pack Health employee