Associate Network Analyst-NOC','18001178','!*!This is an entry level role, which monitors the network systems and applications for events and outages, creates and routes tickets to the appropriate break/fix team and communicates events and outages to the business. A successful candidate will have a basic understanding of telecommunications networks and equipment with a beginner’s knowledge of IP, Voice or Transport disciplines and platforms. The candidate will be available 24X7X365 to work any shifts, as necessary, including holidays and weekends. Expected areas of experience include: working in a team environment, ability to multi-task and track various items concurrently, quick learning capabilities. Job Responsibilities include:Monitor network devices, interfaces and applications via Netcool.Correlate multiple network and customer issues identified with alarms / alerts receivedCreate and track incident tickets and assignmentsCreate/Assign incident tickets based on priority, impact and complexity to appropriate fix agentsCreate and manage dispatch ticketsIssue outage notification event communicationsInitiate major outage communication technical bridgesEscalate incidents according to processStrict adherence to policy, process and procedureAccountable to achieve productivity metric requirementsAvailable to work 24X7X365Available to change shifts at any time with 2 weeks warning Special Requirements/ Certifications: Basic knowledge and understanding of telecom networks and equipment. ','!*!Minimum Requirements: Associate Degree in a technical discipline and 0-2 years technical/telephony experience; or 4 years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.Ability to work any shift including weekends.Proven Experience with at least 4 of the following:Titan 5500Alcatel DACSCYANAdtran MX2800Cisco 15454InfineraCiena 4200TransmodeBTI DWDMLucent DMXCoriantFujitsuBTI-7000','US-South Carolina-Greenville','','301 N Main St Ste 5000',' ','Greenville','29601','Engineering','Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.','Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.','Associate Network Analyst-NOC
Website : http://www.windstream.com
Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark. Windstream Holdings, Inc. provides communications and technology solutions in the United States. The company offers managed services and cloud computing services to businesses, as well as broadband, voice, and video services to consumers primarily in rural markets. Its primary business service offerings include integrated voice and data services, multi-site networking, data center services, managed services, high-speed Internet, voice services, and carrier services.