Industry
Logistics, Administrative, Customer Service
Posted on
Jun 03, 2020
Profile
Order Processing Specialist
at Pure Storage
Lehi, Utah
About Us
Our ambitious goal of helping innovators build a better world with data started in 2009. Today, we are one of the fastest growing enterprise companies in history, surpassing $1B in revenue at the end of 2017.
The world is experiencing a technological revolution driven by AI, machine learning, virtual reality, quantum computing and self-driving cars -- all of which require large amounts of data and put Pure’s technology literally in the driver’s seat. Our solutions deliver real-time, secure data to power mission-critical production, DevOps, and modern analytics in multi-cloud environments. With a Satmetrix NPS score in the top 1% of B2B companies worldwide, our customer-first culture and commitment to innovation create a thriving company that employees, customers, partners, and investors love. For more information on our business, check out the corporate fact sheet here
Order Processing at Pure
Order Processing is a new function at Pure. We are in the midst of building a team that will ensure completeness and accuracy, and timeliness, of orders as they move through various stages to booking.
What You Will Be Doing
We are looking for an energetic, sharp, and motivated professional with strong communication and interpersonal skills, passion and love for what they do (this is not just a job!). You will be responsible for processing customer sales orders. Delivering information and resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers.
Position Responsibilities
Daily monitoring of Salesforce (CRM) opportunities through various stages of opportunity processing through to booking
Create, Edit and submit Sales Orders in adherence to company guidelines and processes, such as the billing and shipping addresses, pricing, and configuration on the quote which all need to match perfectly with our partner purchase order.
Foster a cooperative partnership with Sales, Sales Operations, Operations, Finance, Channel Partners and other dependent functions to support them in a timely manner providing updates regarding orders processed
Work closely with Sales Team to solve order issues and educate them on order policies and guidelines
Maintain positive and professional communications, both internally and externally, to resolve order issues
Participate in the establishment of cross-functional procedure enhancements
Contribute to growing department’s capabilities which may include assisting to build more scalable processes, supporting documentation and/or metric needs, improving quality, etc.
Qualifications:
Minimum of 2 years of experience in a customer service role or order processing role in a sales environment preferred
Experience working with Salesforce and NetSuite preferred
Proficiency with CRM and ERP systems in an order processing function
Experience working in a channel-driven sales organization
Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
Flexible and adaptable to meet sudden non-routine and unstructured requests
Excellent data entry skills to quickly and accurately review and input data
Excellent interpersonal, written and verbal communication skills; strong listening, negotiation and problem-resolution skills.
Self-starter with a proven track record in a sales support role with stellar customer service skills
Excellent attention to detail and high level of accuracy is needed
Superior phone etiquette and ability to deal effectively with internal or external customers and peers
Exude integrity in every aspect of your persona and know what it means to be accountable.
Pure creates opportunities for your development and career growth.
At Pure, we believe that each Puritan is a leader contributing to the success of our business, regardless of role. We offer an assortment of learning options available to all Puritans, including workshops on leadership, management, career development and more! We’re here to change the world and we hope you join us!
Popular Perks
Our rewards philosophy is tailored to provide Puritans globally competitive compensation and benefits programs that enable innovation and growth. We offer a wide variety of benefits and perks including comprehensive medical insurance, meal service, opportunities to attend events, join sports leagues, employee assistance program, work-life services, travel assistance, and employee resource groups – all of which are thoughtfully designed to maintain mind and body wellness. Through our Pure Good Foundation, we also offer numerous volunteer opportunities for employees to give back across the globe.
Pure is Committed to Equality
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com
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