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Job Details

Chief Operating Officer

Company name

10 yrs required

New Orleans, LA, United States

Employment Type

Clevel, Executive, Legal

Posted on
Jun 20, 2021


Role Overview

As the most senior non-legal member on the team, the COO will be THE key point of leadership to all staff members and work closely with the owner of an early-stage, but rapidly-growing, law firm on strategy, systems development, and HR issues. The COO will be involved in all phases of administration, personnel, finances, facilities, technology, and security, and will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the Firm. We are looking for the right person to help scale our firm to its next stage of growth and industry dominance!

It's an opportunity to get in near the ground floor of a rapidly-growing enterprise, make your mark, and help build it into something amazing - sharing in the upside as it grows.

An ideal candidate will have at least 10 years of experience in a COO-level role and will have experience helping startup-level enterprises navigate the complexities of rapid growth. Below are the typical job responsibilities in greater detail for this position.

Duties & Responsibilities


  • Create, implement and maintain the Firm's policies & procedures.
  • Train staff on all policies and procedures, linking compliance with the same to Key Performance Indicators (KPIs) and a job performance review process.
  • Create an internal audit system to trigger red flags when policies and procedures are not followed properly so we catch any errors before the client or anyone else does.
  • Define and implement productivity metrics whereby we can more accurately measure and improve Firm efficiency.
  • Refine and maintain the Firm's technology infrastructure to minimize waste and maximize internal efficiencies within the firm.


  • Liaison with IT, professional service, and other vendors to facilitate the smooth operation of the back-end operations of the Firm.
  • Approve the purchasing of office equipment and supplies.
  • Ensure emergency protocols are in place, with staff trained on the same when needed.


  • Determine attorney and non-attorney hiring needs. Recruit, interview, and screen applicants for attorney and non-attorney positions.
  • Orient, train, and act as the firm's supervisor of all non-legal staff, including paralegals.
  • Evaluate all non-legal staff around defined Key Performance Indicators (KPIs) and make recommendations to the Owner regarding their work assignments, salaries, bonuses, and discipline.
  • Implements and enforces the Firm's personnel rules and employment policies.
  • Coordinate staff vacation schedules, supervise the payroll function and administer the Firm's benefit plans.


  • Plan and implement the Firm's annual marketing and operations budgets.
  • Collaborate with Owner to improve financial controls and analyze key financial reports to identify inefficiencies in the Firm and spot opportunities for improvement to the Firm's bottom line.
  • Coordinate with and supervise the bookkeeper on general ledger and trust accounting.
  • Manage the Firm's billing functions (e.g. monitoring work in process, creating systems to ensure sure that completed work gets billed timely and in plain English, etc.).
  • Perform collection activities.


  • Collaborate with the Owner on the Firm's overall Business Plan and Marketing Plan and help strategize opportunities to improve the sales and marketing departments of the Firm to help grow the Firm's top-line revenue.
  • Coordinate and handle the arrangements for firm events and assist the Owner with marketing activities.
  • Manage the Firm's relationships with current clients, former clients, and outside referral sources.

Education & Experience


At a minimum, the COO will have graduated from a recognized college or university with major course work in business administration or management, finance, human resources, technology or marketing, or comparable work experience.

An MBA and professional certifications like six sigma or the Certified Legal Manager designation are preferred.


At a minimum, the COO must have previous knowledge of legal or other professional services organizations and have significant experience in managing business operations such as human resources, technology, facilities, finance, and marketing. Experience in operational process refinement, budgeting, and HR is of the highest importance.

An ideal candidate will have at least 10 years of experience in a COO-level role and will have experience helping startup-level enterprises navigate the complexities of rapid growth.


  • Analytic Thinking: Ability to structure and process qualitative or quantitative data and draw insightful conclusions from it.
  • Organization and Planning: Ability to plan, organize, schedule, and budget efficiently and productively that keeps the big picture in clear view.
  • Leadership: Can confidently manage support staff and delegate as necessary, maintaining good interpersonal relations and communications with lawyers and support staff, and helping to safeguard and cultivate the firm's corporate culture.


Compensation starts at a base of $110,000.00, coupled with our incentivized compensation structure that could get a successful COO comfortably OVER $200,000 PER YEAR within 18-24 months as the firm hits its benchmarks for increased growth and profitability over the mid-term.

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