Network Technician

Profile

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for offering escalation support from the XOC HFC Desk, Regional Engineering, Headends and other work partners across the division. XOC Network Technicians monitor Comcast's network infrastructure by using various surveillance equipment, tools and reported information to identify and determine the impacts of an event. Provides 7-days-a-week, 24-hours-a-day, 365-days-a-year operational support for all assigned areas. Possesses Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Our Video Reliability & Quality team works is an open environment that encourages teamwork and collaboration. We work in a 24 hours a day, 7 days a week, 365 days a year environment. The atmosphere can be loud and full of energy as teams jump into action when issues arise. Communication is our key to success. When we receive notification that there is an issue, we confirm the problem and open trouble tickets. Documentation is paramount to this process – you will need to not only perform the initial troubleshooting processes, but also provide detailed documentation on the ticket so the technical teams downstream have the vital information they need to perform their jobs. You are the first line of support, so your assessment will determine the route and steps taken to resolve the issue.

This role may require you to work overnight shifts and include weekends and holidays. We consider this an essential role at Comcast, so extended hours could be necessary when driving conditions are difficult for incoming shifts, we experience staffing emergencies, or during periods of heavy on air issues.

Responsibilities:

Respond to systems notifications on service failures (visual and audible on multiple service platforms)

Work with multiple automation and ticketing systems as well as surveillance and diagnostic tools

Follow Tier-1 Comcast troubleshooting procedures to authenticate and restore service integrity

Create and maintain chronological trouble tickets concerning on-air issues and maintenance activities

Perform daily channel scans and routine error monitoring checks

Coordinate with Comcast employees and / or external vendors to resolve on air issues

Follow-up with internal and external vendors and providers on service issues and statuses

Techs will respond to colored alarm and error monitoring systems with first tier troubleshooting responsibility (specific vision abilities include good color vision, close vision and distance vision)

Must be able to demonstrate proficient escalation capabilities (escalate up to the VP level)

Ability to work well with a team in an open environment

Ability to handle fast paced situations with speed and accuracy

Must be customer focused

Must be willing to work on side projects and teams as deemed necessary

Qualifications:

At least 2-5 years of experience in a broadcast operations environment including MPEG4/MPEG2 as well as troubleshooting knowledge of RF, IP and fiber backhaul networks

Must have a basic understanding of digital signal flows

Must have the ability to multitask and prioritize

Must have the ability to troubleshoot with multiple tools and resources

Must be able to work independently without direct supervision

Must possess above average writing skills to document on-air issues and maintenance activities accurately and expediently

Must possess above average verbal skills to relay important information verbally to peers and leadership

The Dry Creek Media Center is a 24/7 facility. All applicants must be willing to work all shifts (days, evenings and overnights), weekends and holidays

Must possess outstanding telephone etiquette

Requires highly developed organizational skills

Must be willing and able to adapt in a quick changing environment

A college degree or specialized training in broadcasting or networking is preferred

Position is located at the Dry Creek Media Center in Centennial, Colorado

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Associate's Degree

Relevant Work Experience

2-5 Years

Salary:

Pay Range: $23.76 - $35.64

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com