Guest Strategy Assistant

Profile

,AnswerValue:\u003cdiv style=\box-sizing: inherit; color: rgb(8, 9, 10); font-family: \u0026quot;Open Sans\u0026quot;, \u0026quot;Helvetica Neue\u0026quot;, Helvetica, Arial, sans-serif; font-size: 16px; letter-spacing: -0.2px; line-height: 2.4; -webkit-text-stroke: 1px rgba(0, 0, 0, 0);\\u003e\u003cspan style=\box-sizing: inherit; font-weight: 700;\\u003eJob Summary:\u0026nbsp;\u003c/span\u003e\u003cbr style=\box-sizing: inherit;\\u003eIlitch Sports Entertainment (IS E) is seeking a seasonal Guest Strategy Assistant. The role provides assistance to support the Guest Strategy department, specifically, to identify and recognize colleagues who are providing extraordinary guest experiences.\u003cbr style=\box-sizing: inherit;\\u003e\u0026nbsp;\u003cbr style=\box-sizing: inherit;\\u003eIS E fosters a culture of guest-centricity by providing the tools, training, processes and support to empower each colleague to consistently deliver exceptional guest service to drive profitable growth.\u0026nbsp;\u003c/div\u003e\u003cdiv style=\box-sizing: inherit; color: rgb(8, 9, 10); font-family: \u0026quot;Open Sans\u0026quot;, \u0026quot;Helvetica Neue\u0026quot;, Helvetica, Arial, sans-serif; font-size: 16px; letter-spacing: -0.2px; line-height: 2.4; -webkit-text-stroke: 1px rgba(0, 0, 0, 0);\\u003e\u003cbr style=\box-sizing: inherit;\\u003e\u0026nbsp;\u003cspan style=\box-sizing: inherit; font-weight: 700;\\u003eKey Responsibilities:\u0026nbsp;\u003c/span\u003e\u003c/div\u003e\u003cul style=\box-sizing: inherit; margin: 0px 0px 0px 20px; padding: 0px; color: rgb(8, 9, 10); font-family: \u0026quot;Open Sans\u0026quot;, \u0026quot;Helvetica Neue\u0026quot;, Helvetica, Arial, sans-serif; font-size: 16px; letter-spacing: -0.2px; line-height: 2.4; -webkit-text-stroke: 1px rgba(0, 0, 0, 0);\\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eProvides assistance for all aspects of the colleague recognition program.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eCollects, tracks, and records full- and part-time colleague recognition given through comment cards, post-event surveys, “Contact Us” forms, guest emails and phone calls.\u0026nbsp;\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eConducts research through scheduling system to identify colleagues receiving recognition.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eHas direct contact with guests and colleagues to collect direct feedback regarding guest service and the colleague recognition program.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eCompiles and schedules disbursement of all recognition in coordination with affected departments across the organization and partner companies at all venues.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eResponds to Guest feedback through email.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eDocuments and escalates negative or unacceptable guest interactions.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003ePerforms all other job-related duties as requested.\u003c/li\u003e\u003c/ul\u003e\u003cdiv style=\box-sizing: inherit; color: rgb(8, 9, 10); font-family: \u0026quot;Open Sans\u0026quot;, \u0026quot;Helvetica Neue\u0026quot;, Helvetica, Arial, sans-serif; font-size: 16px; letter-spacing: -0.2px; line-height: 2.4; -webkit-text-stroke: 1px rgba(0, 0, 0, 0);\\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv style=\box-sizing: inherit; color: rgb(8, 9, 10); font-family: \u0026quot;Open Sans\u0026quot;, \u0026quot;Helvetica Neue\u0026quot;, Helvetica, Arial, sans-serif; font-size: 16px; letter-spacing: -0.2px; line-height: 2.4; -webkit-text-stroke: 1px rgba(0, 0, 0, 0);\\u003e\u003cspan style=\box-sizing: inherit; font-weight: 700;\\u003eMinimum Knowledge, Skills and Abilities:\u003c/span\u003e\u003c/div\u003e\u003cul style=\box-sizing: inherit; margin: 0px 0px 0px 20px; padding: 0px; color: rgb(8, 9, 10); font-family: \u0026quot;Open Sans\u0026quot;, \u0026quot;Helvetica Neue\u0026quot;, Helvetica, Arial, sans-serif; font-size: 16px; letter-spacing: -0.2px; line-height: 2.4; -webkit-text-stroke: 1px rgba(0, 0, 0, 0);\\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eA minimum two (2) years of relevant experience interacting with guests in a guest service role.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eAny equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003ePossess the highest integrity and ethical standards.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eHighly organized, meticulous, and detail oriented.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eAbility to work independently, be self-sufficient and work productively with minimal supervision.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eProven track record of developing and delivering impactful guest experiences.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eAbility to develop fresh approaches and innovate as appropriate.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eDemonstrated strategic thinking and planning skills.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eAdvanced analytical/problem solving and research skills.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eCollaborative disposition with a proven ability to influence leadership.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eExceptional interpersonal skills to build and maintain strong relationships with a diverse workforce.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eNatural curiosity to get into the details.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eWorking knowledge of Microsoft Word, Excel, and Power Point.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eAbility to work days, nights, weekends and holidays.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eLarge scale, fast-paced sports/entertainment experience, preferred.\u003c/li\u003e\u003c/ul\u003e\u003cdiv style=\box-sizing: inherit; color: rgb(8, 9, 10); font-family: \u0026quot;Open Sans\u0026quot;, \u0026quot;Helvetica Neue\u0026quot;, Helvetica, Arial, sans-serif; font-size: 16px; letter-spacing: -0.2px; line-height: 2.4; -webkit-text-stroke: 1px rgba(0, 0, 0, 0);\\u003e\u0026nbsp;\u003c/div\u003e\u003cdiv style=\box-sizing: inherit; color: rgb(8, 9, 10); font-family: \u0026quot;Open Sans\u0026quot;, \u0026quot;Helvetica Neue\u0026quot;, Helvetica, Arial, sans-serif; font-size: 16px; letter-spacing: -0.2px; line-height: 2.4; -webkit-text-stroke: 1px rgba(0, 0, 0, 0);\\u003e\u003cspan style=\box-sizing: inherit; font-weight: 700;\\u003eWorking Conditions:\u003c/span\u003e\u003c/div\u003e\u003cul style=\box-sizing: inherit; margin: 0px 0px 0px 20px; padding: 0px; color: rgb(8, 9, 10); font-family: \u0026quot;Open Sans\u0026quot;, \u0026quot;Helvetica Neue\u0026quot;, Helvetica, Arial, sans-serif; font-size: 16px; letter-spacing: -0.2px; line-height: 2.4; -webkit-text-stroke: 1px rgba(0, 0, 0, 0);\\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eIrregular and extended hours including nights, weekends, and holidays.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eExposure to moderate - high noise level.\u003c/li\u003e\u003cli style=\box-sizing: inherit; margin-bottom: 0.5em;\\u003eFrequent visual/auditory attention.\u003c/li\u003e\u003c/ul\u003e,

Company info

Detroit Tigers, Inc.