Learning Facilitation Professional 2 - Remote/Virtual in US

Profile

Description

The Learning Facilitation Professional 2 conducts or facilitates training courses for organization employees or external audiences. The Learning Facilitation Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

Where you Come In

The Resolution Team is seeking candidates who are passionate about learning and development and associate experience to fill the role of Learning Facilitator Professional 2. This role is responsible for facilitating virtual instructor-led new hire and upskill training classes (generally ranging 5 - 10 weeks per class) primarily for Medicare Grievance and Appeals or other areas identified. The role is responsible for planning, coordinating, and implementing all aspects of training programs for the effective delivery of facilitated classes. Individuals in this role must be able to create an environment that is conducive to learning and exchanging information, engaging the learners, and producing the desired outcomes. Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements. Evaluates the relevance of online resources to complement the facilitated experience in the fields as appropriate.

Primary Responsibilities

Deliver engaging facilitation of complex skills-based training - ensuring ability to bring energy and understanding to a classroom environment. Able to follow curriculum while maintaining appropriate pace and engagement of the classroom environment. Create a safe and inclusive environment for individuals to learn.

Provide instruction and guidance through virtual platforms (Zoom, WebEx, etc.) using both live instruction and asynchronous models of delivery for small to large group classes.

Ensure deep understanding of the course curriculum and sufficient subject matter understanding for effective delivery of course material.

Be curious and a fast-learner - willing to collaborate with partners to learn and adjust to new ways of working.

Develop strong partnerships with the Learning Design team, operational teams, Subject Matter Experts (SME's) who support class training, and process teams to ensure continuous improvement, learner engagement, and positive associate experience are delivered through the training sessions.

Review data and insights from learner satisfaction, proficiency testing, and job performance to drive continuous improvement and provide weekly feedback to Operational Leaders on classroom/learner progress.

Provide continuous and on-going feedback for the Learning Design team to support curriculum development, enhancements, and updates.

May need to provide classroom administrative duties such as pulling and analyzing reports, rosters, scheduling of classes, and setting up case-type specific examples in training region.

What Humana Offers

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Required Qualifications - What it takes to Succeed

Minimum of 1 year experience in adult learning or on the job training support

Minimum of 2 years of experience in operational work in Grievance and Appeals, Claims Research, Call Center or other operational areas

Work experience in a health care and / or Insurance setting

Experience using a wide variety of training tools to effectively facilitate to an audience of a minimum of 15 people

Demonstrated experience using guided curriculum (PowerPoint or other facilitator guides/systems) to deliver training for groups for extended class delivery (multi-week delivery)

Skilled in using Microsoft Word, Excel, PowerPoint, Outlook, Teams and SharePoint

Experience managing projects or processes

Must be able to work Monday-Friday 8-5EST hours but also available to work overtime and weekends as needed based on business needs

Must be able to travel on-site up to 25% within the US based business needs once travel restrictions are lifted

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

High School Diploma, GED or job related certification

Bachelor's degree or Master's Degree

Training or learning development experience

Prior experience with training delivery specifically in the areas of Medicare, CMS guidelines, Grievance & Appeals, claims and/or benefits

Experience with operational systems such as CAS, CI, MTV, MHK, CGX, Mentor and Learning Management systems (ex. Cornerstone LMS)

Understanding of curriculum design and adult learning principles

Additional Information - How we Value You

Benefits starting day 1 of employment

Competitive 401k match

Generous Paid Time Off accrual

Tuition Reimbursement

Parent Leave

Go365 perks for well-being

Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.

Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

#ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com