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Job Details

Customer Relations Associate

Company name
The University of Kentucky


Lexington, KY


Staff Support Associate I/UKHC

Requisition Number


Working Title

Customer Relations Associate

Department Name

H4005:Office of Patient Experience

Work Location

Lexington, KY

Grade Level


Salary Range


Type of Position


Position Time Status


Required Education


Click here for more information about equivalencies:

Required Related Experience

2 yrs

Required License/Registration/Certification


Physical Requirements

The physical requirements of this position include: sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); occasionally lifting, pushing, and/or pulling objects 50lbs or more; intermittent exposure to loud noises; and occasionally dealing with combative or violent people.


Monday through Friday, 12:30pm-9:00pm

Job Summary

The Staff Support Associate serves as a navigator at the UK Healthcare information desks. The position will assist with way-finding, patient throughput, maintaining a safe environment, and communication between staff and guests. Additional duties include clerical assignments related to customer relations.

Skills / Knowledge / Abilities

The skills and knowledge needed to be successful in this position are excellent communication skills; proficiency with Microsoft Office Suite; and the ability to work well within a fast-paced, high-stress, teamwork-centered environment.

Does this position have supervisory responsibilities?


Preferred Education/Experience

Experience in customer services or healthcare support services preferred.

Deadline to Apply


University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint). None





Please provide a definition for customer service as it relates to healthcare. (Open Ended Question)

Please describe your experience working with patients and their guests. (Open Ended Question)

Please select the answer that best describes your years of paid, full-time employment experience in customer service. None

More than 0 up through 1 year

More than 1 up through 3 years

More than 3 up through 5 years

More than 5 years

University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience. (Open Ended Question)

Where did you first see this position advertised other than on UK's online employment system? (Diverse Issues in Higher Education) (Higher Education Recruitment Consortium)

Institute for Diversity in Health Management

A Colleague, Friend and/or Family Member

None of the Above

Applicant Documents

Required Documents

Optional Documents


Cover Letter

The University of Kentucky · An Equal Opportunity University ·

Human Resources · Contact us with any questions! We are here to help.


: (859) 257-9555 option 2 · Email


Click here

to obtain more information on the University of Kentucky being an Equal Opportunity Employer.

Company info

Sign Up Now -

Company Profile
The University of Kentucky is a public, land grant university dedicated to improving people's lives through excellence in education, research and creative work, service, and health care. As Kentucky's flagship institution, the University plays a critical leadership role by promoting diversity, inclusion, economic development, and human well-being.The University of Kentucky will be one of the nation's 20 best public research universities.The University of Kentucky is guided by its core values: Integrity Excellence Mutual respect and human dignity Diversity and inclusion Academic freedom Personal and institutional responsibility and accountability Shared governance A sense of community Work-life sensitivity Civic engagement Social responsibility

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