Part-Time Legal Intake Specialist

Profile

Part-Time Legal Intake Specialist

The candidate answers incoming calls from new or prospective clients and are often the first point of contact for our clients. Will be tasked with asking a series of questions for the purpose of compiling data, and then uses this data to determine the best next course of action for that client. Answers and screens inquiry calls and emails from prospective clients. Obtains pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally. Collects data to help with the representation process. Ensures that all legal forms are properly signed and filed. Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues. Respects client or patient dignity and confidentiality. Bi-Lingual English and Spanish a must. Must have the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others. Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others. Minimum 50 WPM typing speed. Demonstrates excellent customer service skills and the ability to calm callers or clients who may be distraught. Should have 3 years call center/customer service experience. Must have exceptional high speed internet access, private office within the home with no distractions or loud noises. Minimum High School Diploma or GED acceptable. Bachelor’s degree in behavioral science, data management or similar field a plus. Should have 2-3 years’ experience working in an intake or call center setting may substitute for higher level education. Experiencing working remotely preferred.

Company info

Ferrer & Poirot PC
2603 Oak Lawn Avenue Suite 300
Dallas
Texas
United States 75219
Website : http://www.lawyerworks.com/